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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1444
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how can i find my product key?

Resolved Question:

how can i find my product key?
Submitted: 10 months ago.
Category: Computer
Expert:  Kamil Anwar replied 10 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer – My name isXXXXX and I will be assisting you with your question today.

Kamil Anwar :

Which product is it? Windows 7?

Customer:

yes

Customer:

i just want to work on my word document and i need my product key

Kamil Anwar :

Are you currently using the system for which we need the key?

Customer:

yes

Kamil Anwar :

Great

Kamil Anwar :

Please Click Here to download Belarc.

Customer:

what's taht

Customer:

that?

Kamil Anwar :

Run through the setup and go until the end.

Kamil Anwar :

At the end it will open a page on your browser with all the product keys under section titled Software Licenses

Kamil Anwar :

It's a program used by IT Support Companies and People to fix problems like the one you are having.

Customer:

what is this Belarc? Will it give me viruses to my computer

Customer:

hmmm.

Kamil Anwar :

I wouldn't advise anyone of anything that can harm a computer.

Customer:

will i be able to deinstall in after?

Kamil Anwar :

Yes

Kamil Anwar :

Once you get the required information, uninstall it from Control Panel.

Customer:

ok

Kamil Anwar :

I'll wait for you here until you complete all steps :)

Kamil Anwar :

When it asks you "Would you like to check for new Advisor security definations" select NO

Customer:

a pop up window says ...Would you like to check for new Advisor security definitions? so i'm guessing i say yes?

Customer:

a ok

Customer:

got t

Customer:

it

Kamil Anwar :

It should open a web-page.

Kamil Anwar :

On this page scroll down to the bottom until you see "Software Licenses [Back to Top]"

Customer:

I see a " Manage all your software licenses.."

Customer:

is that the one?

Kamil Anwar :

Is this on a webpage ?

Customer:

yeah

Kamil Anwar :

Hold Ctrl key then press F

Kamil Anwar :

type Software Licenses then hit enter

Kamil Anwar :

You should be able to see the list below this section which should have all the programs listed under it and the key written next to it

Kamil Anwar :

That's the right place you are looking at

Kamil Anwar :

Just see below this section

Customer:

So if i want to use my key for the microsoft word doc which key do i use... the Windows & key?

Kamil Anwar :

For that you need to have a key for for Microsoft Office

Kamil Anwar :

Did you purchase it?

Customer:

hmmm... i don't remember... i've had this computer for a very long time an i'm just no w trying to figure this out... smart huh? well there is a key for

Customer:

....Micorsoft office XP Professinoal?

Customer:

would that be it or no?

Kamil Anwar :

Yes

Kamil Anwar :

But if this key is already present here, then it shouldnt ask for the key again.

Customer:

well everytime i want to open my word doc it asks me to type the key?

Customer:

that's why i'm confused?

Customer:

this sucks

Kamil Anwar :

Which office are you using?

Kamil Anwar :

If you are using a newer version of office then the key for Office XP will not work.

Kamil Anwar :

Also, Office XP is very very old released in 2001 and discontinued in 2004 - 9 years ago.

Customer:

shit, no wonder...

Customer:

well this sucks. thanks for your help

Customer:

i will see what else i can do

Customer:

thanks

Kamil Anwar :

wait

Kamil Anwar :

Tell me what you want to do - I may be able to provide a solution that should save you cost.

Customer:

my old microsoft office 2003 says that the program encountered an error when i try to import a picture from a file in my computer. So i figured that i should use the new one 2007, but then realized i didn't have the product key... so i guess all i really want to do is make my old one work, so i can be able to import pictures from files into the word documents?

Customer:

it used to work, but now i'm not sure why it's doing that?

Kamil Anwar :

So now you have two offices on your system, correct?

Kamil Anwar :

2003 and 2007 ?

Customer:

yeah,,,,, not sure how that happened?

Kamil Anwar :

You probably downloaded a new one or installed it some how or updated something.

Kamil Anwar :

When did this happen?

Customer:

uuuuuuuuuuuuuuuuuuuuuuuu long time ago

Kamil Anwar :

You said it was working before (long time) ?

Customer:

since i had the computer... i bout it in 2007

Customer:

yeah, up until like a few weeks ago my 2003 word was working fine.

Kamil Anwar :

Do you have the belarc page open?

Customer:

I haven't tried importing pictures into the word doc, for about 3 months and today when i tried it didn't work

Customer:

yeah

Customer:

i do

Kamil Anwar :

Hold the Ctrl key and press F

Kamil Anwar :

type office

Kamil Anwar :

Hit enter and enter again until it finds nothing

Kamil Anwar :

Note down how many offices it has and which ones?

Customer:

i didn't note them...is that bad? they are listed in the Belarc page though (i think).. shit did i f**k it up?

Kamil Anwar :

No

Kamil Anwar :

We need to repair the office (so first need to ensure which ones you've got)

Customer:

it says 8 office documents...

Kamil Anwar :

Click Start -> Control Panel -> Uninstall a Program

Kamil Anwar :

Look here (how many offices it has)

Customer:

ok so are you asking about microsot office right? see Microsoft office 2003, Microsoft office 2007 primary somehting, Microsoft office Small business... and microsoft office xp professinal... is that what you mean

Kamil Anwar :

You've got a full army of Offices

Customer:

microsot office systme 2007

Customer:

yeah, and what are they good for if id odn't know how to use them?

Kamil Anwar :

This could be the reason we may be having problems.

Customer:

there is also an activation assistant for the 2007 microsot office suit

Customer:

wtf

Kamil Anwar :

The first thing we need to ensure is (For which office do we have the key) - You stated it's 2003.

The next thing we need to ensure is that we don't end up deleting the right one because we have to delete other offices which are unlicensed and will not work.

Customer:

ok

Kamil Anwar :

Can we run the belarc again?

Customer:

i still have it open

Kamil Anwar :

Can you see for which office it has the key ?

Customer:

There is a key for Office XP Professional.. then under that it also has a

Customer:

Microsoft - Windows 7 hope Premium and there is a Key next to that also

Customer:

but both of these have a really small "e" at the end after the () if that matters

Customer:

?

Customer:

o wait

Customer:

it's the exact same one

Kamil Anwar :

No it does not matters.

Customer:

??

Customer:

no nevermind it's not the same one

Customer:

ok weird

Kamil Anwar :

So it's the Office XP Professional that you once purchased

Customer:

so i have a

Customer:

mIcrosoft - intersnet explorer that has the same key as the office 2007?

Customer:

I guess so.. because i don't rmember purchasing the 2007 for sure

Customer:

or.. let me word this better, i for sure did not purchase the 2007

Kamil Anwar :

You may be looking at the wrong thing, the key that is same is for Explorer and Windows 7 not Office

Customer:

hm? the key that is the same for microsoft internet explorer is the same as windows 7. but it is not the same for the windows 2003

Customer:

is that what you mean...

Kamil Anwar :

Yes

Customer:

ok cool

Kamil Anwar :

Can you uninstall Office 2007 and Office for Small Business

Customer:

uninstalling 2007...

Kamil Anwar :

No problem.

Customer:

so if someone send me a word doc that is 2003 or older i'll have a problem opening it wont i?

Customer:

i have in the past...

Kamil Anwar :

It should open fine - Microsoft is backward compatible which is the reason you were able to use a 9 year old office on Windows 7

Kamil Anwar :

One thing you need to ensure is that who ever sends you a document (the format of the document should be .doc) not .odt

Customer:

lol. way to rube it in... 9 year odl office. thanks

Customer:

ok cool

Customer:

rub*

Customer:

it says i should reboot... do i do it now?

Kamil Anwar :

Yes

Kamil Anwar :

Please reboot

Kamil Anwar :

Bookmark this page

Kamil Anwar :

So you can come back to me.

Customer:

ok

Customer:

now i have to do the other one

Kamil Anwar :

Correct

Kamil Anwar :

You're good at computers :)

Customer:

it was the microsoft small busniness conectivity blah, blah, blah right

Kamil Anwar :

Connectivity ?

Kamil Anwar :

You may have joined a domain then (at your office or somewhere)

Customer:

hmm it says Microsoft small business connectivity comp... and then i can't read the rest? so should i not do it?

Kamil Anwar :

Dont - Cause thats not office.

Kamil Anwar :

Now

Kamil Anwar :

Are you in Uninstall a Program Utility ?

Customer:

yeah i went to the control panel

Kamil Anwar :

Now just click on Office XP Professional (do nothing else)

Kamil Anwar :

On the top, you should see a button called "Change"

Customer:

I also have a Microsoft 2007 Primary Interop Assemblies... not sure if that matters

Customer:

yes i see that button

Kamil Anwar :

We need to click on Office XP Professional

Kamil Anwar :

Click the Change button

Customer:

ok cliked it

Kamil Anwar :

Select "Repair" and continue on the repair process until it is finished.

Customer:

the next step is to either Reinstall office OR detect and repair errors in my office installation. which is it?

Kamil Anwar :

Detect and Repair Errors

Customer:

done

Kamil Anwar :

Now Open Word XP Professional and then try to do what you wanted to and see if that works.

Customer:

ok

Customer:

no, not working...

Customer:

it says microsoft word has stopped working

Kamil Anwar :

It opened but when you tried import the picture, it said stopped working correct?

Customer:

correct

Kamil Anwar :

Can you try to import a different picture?

Customer:

weird... it wont import these specific images i want... what could it be? but it will import other pictures... never ending

Customer:

ok well thank you

Customer:

i will figure it out

Kamil Anwar :

Problem with the pictures

Kamil Anwar :

Kindly rate my answer if you were happy with my service.

Kamil Anwar :

You can open the pictures in Paint and try changing the formats, re-save them and then try to import again.

Customer:

hmm. ok, thanks.

Kamil Anwar :

You're welcome - I'll be here for another 2 hours. So you can ask me questions related to this problem.

Customer:

ok thanks again!

Kamil Anwar :

You're welcome.

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1444
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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