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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 531
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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I have lost my home page, how do I retrieve it

Customer Question

I have lost my home page, how do I retrieve it
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Martin :

Hello, welcome to JustAnswer my name is XXXXX XXXXX I'm one of the experts who will be assisting you today.

Martin :

May I ask what browser you are using, Internet Explorer, Firefox, Chrome?

Customer :

Internet explorer

Martin :

Ok good, can you go on Internet Explorer now so we can set your home page?

Customer :

no, I get a "blank page"

Martin :

And tell me which home page you'd like to set it to

Customer :

internet explorer.yahoo

Martin :

Ok, so on that window where it says "blank page" you should see an address bar up the top where you can type www.yahoo.com

Martin :

Correct?

Customer :

really not sure the name, but both internet explorer and yahoo are used

Martin :

Or if you're on Windows 8 as suggested by your profile it will be at the bottom

Customer :

I have never had such a problem previously

Customer :

at the bottom of what

Martin :

Could you open up Internet Explorer, even if it says blank page

Customer :

no it will not open nor come up

Martin :

When you click on the blue "e" icon for Internet Explorer it doesn't come up at all?

Customer :

no, just "verbage.....blank page"

Martin :

Ok, the blank page is part of Internet Explorer though

Martin :

It's just not set to load any page right now for some reason

Customer :

your guess is better than mine

Martin :

What I'll get you to do is click on the Start menu and type inetcpl.cpl then hit Enter

Martin :

It should bring up a small window

Customer :

OK, where in the Start menu will I type

Customer :

on

Martin :

Just as soon as the Start menu comes up you may start typing

Customer :

Outlook Express came up, now what

Martin :

Might have typed it wrong, let's try again.

Close Outlook Express

Customer :

ok

Martin :

Make sure when you click Start that you type inetcpl.cpl then hit Enter

Martin :

If that still doesn't work then I can show you another way

Customer :

it did not work

Martin :

Ok

Martin :

Look at your keyboard, there's a little key with a Windows icon on it, in between the Ctrl and Alt keys respectively

Martin :

See it?

Customer :

yes

Martin :

Ok, press and hold that key and then press R once

Customer :

OK A SMALL RUN BOX APPEARED

Martin :

A little "run" box will pop up

Martin :

Yep!

Martin :

In that box, type inetcpl.cpl then hit Enter

Martin :

That should bring up an Internet Properties box

Customer :

it did

Martin :

Great

Martin :

See the box at the top there that says Home Page?

Martin :

What does that say?

Customer :

yes

Martin :

Inside the box

Customer :

when I type the box disappeared, i am trying to retrieve same

Martin :

You don't need to type in that box yet, just need to know what is written inside the box

Martin :

Let's open that up again

Martin :

Press the Windows Key and then R once to bring up the run window

Martin :

Once it comes up, hit Enter (no need to type inetcpl.cpl again)

Customer :

OK internet properties came up, now what

Martin :

Type in this chat window what you see in the text box at the top of the Internet Properties box

Martin :

Right under Home Page

Customer :

http://go.microsoft.com/fwlink/?link=69157

Martin :

Ok, can you delete that and put www.yahoo.com

Martin :

Then click Apply

Customer :

done

Martin :

Press OK and it should close

Martin :

Now open up Internet Explorer again

Customer :

done

Customer :

well, a page came up but not one I am familiar with

Martin :

Which one are you familiar with?

Martin :

We can set it to whatever you wish

Customer :

now what

Customer :

do I go back to properties page to do that

Martin :

Yep!

Martin :

Which page are you most familiar with? We can go through it together

Customer :

internet explorer.yahoo I think that is the name

Customer :

I am frustrated now, do I need a new IP address

Martin :

We set the home page to yahoo.com just before

Martin :

No, we just need to figure out what website you usually go to so we can set it to that

Martin :

But you don't need to set a home page to go to a website

Martin :

If you press F6 once on your keyboard, then type the name of the website you'd like to go to, it will take you there

Martin :

For example, press F6 once and then type google.com and hit Enter, this will take you to the Google website so you can search for whatever you like

Customer :

I am truly frustrated now, not accomplishing anything

Martin :

I am here to help you solve this with you but we cannot go far without a clear understanding of what you want to do

Customer :

Windows Internet Explorer provided by Yahoo, seems to ring a bell for the home page

Martin :

Yes, let me explain so you understand

Customer :

OK

Martin :

To access the Internet, we use what's called a web browser, that web browser has a name, just like you and I

Martin :

Its name isXXXXX

Martin :

This is like a window which lets us reach certain locations, called websites

Customer :

OK

Martin :

The name of the website can vary, in this case you mentioned Yahoo

Customer :

yes

Martin :

The website address for Yahoo is www.yahoo.com

Customer :

ok

Martin :

So what we did was set your home page to that, so it will go into Yahoo automatically every time you go on Internet Explorer

Customer :

ok

Martin :

Is this what you wanted to do?

Martin :

The Yahoo home page may vary from time to time as they update it constantly, so it might not always look the same

Customer :

something in my memory ATT was involved in the page

Martin :

Great

Martin :

Let's go back into the properties window we accessed before

Martin :

We can do that by pressing the Windows Key and then R

Martin :

When the run box comes up hit Enter

Customer :

OK

Martin :

When the Internet Properties window comes up, in the text box we modified before, we need to remove what's typed inside and type the following:

att.net

Martin :

Making sure the only thing in that text box is att.net

Martin :

Then press OK down the bottom

Customer :

done

Martin :

Ok, close Internet Explorer

Martin :

And then open it up again

Customer :

close internet explorer the one that says "yahoo"

Martin :

Yes

Martin :

Close it all off

Martin :

After you've closed it all off, open Internet Explorer again

Martin :

It should go into the ATT Yahoo home page

Customer :

that is it. thank you now what

Martin :

Fantastic

Martin :

Now that we've set att.net as your home page on Internet Explorer it will come up for you automatically every time you open up the Internet

Customer :

I will be willing to bet, that this has been frustrating for you as well.

Martin :

Not at all!

Customer :

THANK YOU THANK YOU

Martin :

It's my pleasure!

Customer :

Is that anything else I need to do before giving you a good service rating

Martin :

Just make sure when you browse the internet, to read every popup box that comes up, thoroughly before clicking OK or YES because they sometimes prompt you to change your home page without you really understanding what you're doing

Martin :

Other than that, you're good to go

Customer :

well, I meant to say "excellent", just that I am slow in comprehending your instructions, sorry 'bout that

Martin :

No problem =)

Customer :

have a great day

Martin :

You too, enjoy!

Martin, Network Engineer
Category: Computer
Satisfied Customers: 531
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Martin and 9 other Computer Specialists are ready to help you

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