How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3461
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

When I type in my XXX@XXXXXX.XXX and the password (#)

Resolved Question:

When I type in my XXX@XXXXXX.XXX and the password (#) that we have used for several years, it won't let me access my email. HELP!

My cell phone number that I have here, now at my computer is: (XXX) XXX-XXXX
Submitted: 10 months ago.
Category: Computer
Expert:  Shefin replied 10 months ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I'm ready.

Shefin :

May I know the email client you are using? Is it hotmail?

Customer:

msn

Shefin :

Have you recently changed your pasword?

Customer:

No. MSN just seems to want their $90 fee to 'stay' with them.

Shefin :

May I know your email address after the @ sign?

Shefin :

is it hotmail.com?

Shefin :

I apologize that I cannot see the address becuase of security issues.

Shefin :

That is why I suggested to provide the part after the @ key.

Customer:

Please cancel my $28.00 charge as I can now see that you CAN"T help...we will just go with gmail.

Shefin :

I apologize for the inconvenience caused to you. However, I just tried to clarify that you are using hotmail.com and your address.

Shefin :

Because of security issues, we are not authorized to view email address from the customers.

Shefin :

If you are using hotmail.com, at the end of your email address, I can assist you further.

Shefin :

If you providethe adress, it come her XXXXXXX@XXXXXX.XXX.

Shefin :

That is why I asked for the details again.

Shefin :

I apologize for the inconvenience caused to you.

Shefin :

However, I would suggest you access your email, from the link below.

Customer:

My initial question included my email which said MSN.

Shefin :

Please try the link to access your email.

Customer:

When I do and then go on to give the # XXXXX (which I ALREADY indicated), it denies access.

Shefin :

Are you using MSN premium software?

Customer:

MSN 'premium' now requires a $90 fee. Up to now, I haven't had ANY fees.

Shefin :

If you would like to take advantage of the premium services and same experience you enjoy today with the MSN Premium software (the butterfly), you will need to purchase a retail subscription by March 1st, 2012. There are special price plans available for you as a former Verizon Online with MSN Premium customer. Please access those plans by clicking on the continuation option on the pop-up screen in your software or call MSN Sales and Support at 1-866-205-6768.

Shefin :

I would suggest you either use the free hotmil or purchase the premium version.

Customer:

I ALREADY talked to them at that number. Up to March 1, 2012, I think their fee was $60. Now it is $90.00.

Shefin :

Are you looking for the promotional offer?

Customer:

So am I now being billed $28.00 to find out what I already knew?? Do you have promotional

Customer:

offers AFTER that date, Shefin?? Do you recommend I just go with gmail to avoid these fees?? Also,

Shefin :

May I know the reason for you to use MSN premuim?

Customer:

I already am paying Norton an annual fee and they want to bill for a 'different' protection service.

Shefin :

I would suggest you use a free email service, like gmail.

Shefin :

Do you want to know the difference between MSN and MSN premium?

Customer:

It just seemed like the ONLY avenue to continue to use MSN.

Shefin :

MSN Premium was designed to address the three things heard most

Shefin :

  1. I hate pop-ups, spam and viruses. Help to protect me from annoyances.

  2. I love e-mailing family and friends. Make it even more fun.

  3. While online, I want to be as productive as possible. Help me get more.

Customer:

They told me MSN was now $60. Premium is now $90. Only premium is now available.

Shefin :

So what's new with MSN Premium?

Shefin :

  • Store all of your important documents in a virtually unlimited storage space with a 2GB inbox (2 Gigabytes means 2,000,000,000 bytes).

  • Increased protection from viruses and hackers with new services such as MSN Virus Guard and MSN Firewall Plus - both powered by McAfee Security.

  • Increased protection from annoyances with a new Pop-up Guard.

  • Increased protection through enhancements to existing features such as Parental Controls and junk E-mail Guard.

  • More fun with MSN Photo Swap so you can share photos in an Instant with MSN Messenger.

  • More fun with Photo Story so you can bring your digital photos to life with music, voice and special effects.

  • More e-mail boxes, more storage, more control - with advanced e-mail management features.

  • Plus, lots of other cool things including MSN Video, a new look to the MSN Home Page and more useful features and customization options for My MSN.

Shefin :

So, it is your wish to use MSN premium or other email clients like gmail.

Customer:

Shefin, I was quite satisfied with the status quo. I don't need and can't afford premium. Can you help me access MSN

Customer:

without doing 'premium?'

Shefin :

In order to use that, you may have to create a new account.

Customer:

With MSN or just go to a site like gmail??

Shefin :

Free email clients like gmail offers more features than MSN.

Shefin :

Have you recently changed your ISP?

Shefin :

Internet service provider? From Verizon?

Customer:

What is ISP?

Shefin :

Internet service provider

Shefin :

Have you changed it from Verizon?

Customer:

No. Still Verizon that is billed via Century Link.

Shefin :

If you are a Verizon Online Broadband customer, you can download Verizon Online with MSN Premium now at no additional charge.

Shefin :

Have you tried the link?

Customer:

How do I do that?

Shefin :

However, if you have called Century link and they said, you need to pay, you will not be able to use it without paying.

Shefin :

Because MSN premium came connected with Verizon.

Shefin :

You could only able to access it as per Verizon rules.

Shefin :

So, I would suggest you either pay for MSN premium or use free emails like Gmail or yahoo.

Shefin :

Or hotmail, live./

Customer:

Guess I'll try gmail via Google. I'm fine with being billed the $28 for your service, but I don't want to

Customer:

stay aboard with the 'monthly service. Is that now feasible??

Shefin :

You may cancel the monthly service.

Customer:

How do I do that?

Shefin :

Please wait.

Shefin : As of March 27, 2010, service for Verizon with MSN Premium is no longer available in the following areas:
Shefin : AZ, ID, IL, IN, MI, NV, NC (except Knotts Island), OH, OR, SC, Crows-Hermatite (VA), WA, WI, and the following communities in California that border AZ, NV and OR--Big River, Blythe, Coleville, Crescent City, Desert Center, Eagle Mountain, Earp, Felicity, Fort Dick, Gasquet, Klamath, Kneeland, Markleeville, Merced, Needles, Orick, Parker Dam, Ripley, Smith River, Topaz, Trinidad, Vidal and Winterhaven.
Customer:

So how do I cancel the monthly $28 fee?

Shefin :

You will not charge monthly.

Shefin :

If you have charged, please contact our customer support in order to cancel the subscription.

Shefin :

Contact customer support : http://ww2.justanswer.com/help

Shefin :
I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.
Shefin :
If you are happy with the response, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.
Customer:

I understand. I'll give you an excellent rating. I'm assuming I'll be billed atleast $28. So does that mean Istill have a month of service after I've cancelled or does this come under the one week free umbrella?

Shefin :

No. You will not be charged monthly after cancelling the subscription.

Shefin :

For more information, I would suggest you contact the customer support.

Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3461
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 11 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.