Hello. My name is XXXXX XXXXX I will do my best to assist you. First, does this message appear after the computer has booted to the desktop? Also, how long ago did this problem begin?
Yes the message appears each time I start the computer and shows up on the desktop
Ok. Thank you. Let's first stop any third party profgrams from loading by themselves when windows boots. First, click start, then type msconfig into the search box and press enter.
Then, when the window appears, select the "Startup" tab.
Then click Disable All, click ok and restart the computer.
After rebooting, there will be another message that appears for the changes we have made, but note if the error message is gone or not.
Hello. Did the error message appear this time?
What can I do next to make sure it gets fixed?
I cannot see you on the chat screen anymore. How can I get back to the chat?
Yes I can see it
Yes I restarted the computer after making those selections. When I started the computer the pop up did not show up/
Okay thank you for the help.