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Nimman
Nimman, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 479
Experience:  Many years experience. Diploma In Computer Engineering. CCNA , CCNP
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I recently purchased a new computer, with Windows 8 on it.

Resolved Question:

I recently purchased a new computer, with Windows 8 on it. I called Broderbund to see if my Print Master Platinum 18.1 would be compatible with the new operating system. The man said the firm had checked it out, and there were some problems working it. I choose not to use the old Print Master program and ordered and installed Print Master Platinum 18.1.

Questions -

1. Is this program adaptable to Windows 8?

2. I cannot open my old files with the new program.

3. In trying to set up a new project, I cannot set the blue guidelines.

I'm sure there may be more questions if I can every get started. Can you help me?

Terry Fisher
Submitted: 3 years ago.
Category: Computer
Expert:  Nimman replied 3 years ago.

Nimman :

Hello there, Thanks for using Justanswer. I am Nimman and I will be assisting you.

Nimman :

Let me know when you are ready.

JACUSTOMER-fl9e2n7w- :

I am ready.

Nimman :

Actually even their site is not saying it is compatible with Windows 8.

Nimman :

Have you tried compatibility tab is shortcut properties ?

JACUSTOMER-fl9e2n7w- :

Where do I find that?

Nimman :

Can you see the shortcut on your desktop ?

JACUSTOMER-fl9e2n7w- :

Do you mean a shortcut to the Print Master program? The program is in the start menu, not on the desktop.

Nimman :

Ok. Then Right click on Print master from the start menu and select Open file location from the bottom .

JACUSTOMER-fl9e2n7w- :

Done! Now what?

Nimman :

Now you see the shortcut there. Right click on that shortcut and select Properties.

Nimman :

Go to Compatibility tab.

Nimman :

Then Enable Run this compatibility mode for.

Nimman :

Can you see Windows XP ?

JACUSTOMER-fl9e2n7w- :

Don't see the shortcut.

Nimman :

What happens when you clicked open file location ?

Nimman :

A new window comes up with a shortcut . Right ?

Nimman :

I mean you can see print master in that Window.

JACUSTOMER-fl9e2n7w- :

There is a shortcut tools tab, but nothing on it.

Nimman :

Do this step by step. In the start menu. "Right click " on print master. Then you will see many options below.

Nimman :

Select open file location .

Nimman :

Then a new Window comes up with printmaster icon.

Nimman :

Right ?

JACUSTOMER-fl9e2n7w- :

There is a Paste shortcut to clipboard. There is also a Copy path (\\>>).

JACUSTOMER-fl9e2n7w- :

I am now trying your step to step. Please be patient with me.

Nimman :

Sure. Take your time.

JACUSTOMER-fl9e2n7w- :

Print Master is on there. Now what?

Nimman :

Now right click on it and select properties.
Y

Nimman :

You will see a compatibility tab there.

Nimman :


Go to Compatibility tab.







Then Enable Run this compatibility mode for.







Can you see Windows 98 ?



JACUSTOMER-fl9e2n7w- :

It has Windows XP only.

Nimman :

Have you enabled that "check" box ?

Nimman :

Run this compatibility mode for.

JACUSTOMER-fl9e2n7w- :

No, but will do now.

Nimman :

Ok.

JACUSTOMER-fl9e2n7w- :

Do I have to check anything with the "settings"?

Nimman :

No.

Nimman :

Only the compatibility .

Nimman :

Can you see Windows 98 now ?

JACUSTOMER-fl9e2n7w- :

Now I have a shortcut on the list of programs on the screen, but not on the desktop. What next?

Nimman :

Have you selected Windows 98 ?

JACUSTOMER-fl9e2n7w- :

I didn't see a Windows 98. I only had Windows XP to select.

Nimman :

Ok . Click Apply , Then Ok . Then double click on that shortcut.

JACUSTOMER-fl9e2n7w- :

I don't see an "Apply".

Nimman :

Then click Ok double click on that shortcut.

JACUSTOMER-fl9e2n7w- :

I encountered the following error message.

JACUSTOMER-fl9e2n7w- :

(SQL Error. XJ004) Could not estaablish a connection with the local database. Start up cannot continue.

JACUSTOMER-fl9e2n7w- :

Error Details:

JACUSTOMER-fl9e2n7w- :

java sqlSQL Exception: Database "PrintMaster 6.0 Platinum" not fount.

Nimman :

Which Printmaster you used on your old computer ?

JACUSTOMER-fl9e2n7w- :

at org.apache.derby.impl.jdbc SQLExce[topmFactpru40.getSQLExce[topm(Imlmpwm Source

JACUSTOMER-fl9e2n7w- :

at org.apache.derby,impl.jdbc.Util.new
EmbedSQLEException(Unknown Source)

Nimman :

Which Printmaster you used on your old computer ?

JACUSTOMER-fl9e2n7w- :

at org.apache.derby.impl.jdbc.Util.newEmbedSQLException(Unknown Source)

JACUSTOMER-fl9e2n7w- :

There were a whole bunch more listed errors, all dealing with Apache, but the screen is no longer there. This is a new computer and operating program. Maybe I don't have everything I need on the computer. What programs do I need?

Nimman :

This is not your computer's problem. This printmaster is not really compatible with Windows 8.

JACUSTOMER-fl9e2n7w- :

On the Vista operating system on the old computer I used Print Master Platinum v6.

Nimman :

They have an other program named Printmaster 2012 which have Windows 8 compatibility .

JACUSTOMER-fl9e2n7w- :

I am surprised that Printmaster didn't tell me that when I called and asked about the old program being compatible with Windows 8. They were the ones that told me about PM v6 Platinum and that it should work.

Nimman :

Yes. This new Printmaster V6 have compatibility with Windows 8

Nimman :

I checked their site.

Nimman :

 


CLICK HERE


 

JACUSTOMER-fl9e2n7w- :

Then why can't we make it work? Am I missing some programs on my computer that might help?

Nimman :

Click the above link . You can see " Customer favorite and bestseller within the PrintMaster line of products, PrintMaster Platinum 18.1 has been updated to work with Windows 7 and Windows Vista. "

Nimman :

You have Printmaster V6 platinum ?

Nimman :

You need to set administrator privileges to install the program correctly.

Nimman :

Do you have the PM V6 cd ?

Nimman :

Are you there ?

Nimman :

Let me know when you come back.

Nimman and 3 other Computer Specialists are ready to help you