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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30142
Experience:  Over 20 years of consulting to the IT industry
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The license cannot be downloaded because your Web browser is

This answer was rated:

The license cannot be downloaded because your Web browser is not supported.

To download a license, you must install Microsoft Internet Explorer 7 or later.

To install the latest version of Internet Explorer, see the Windows Update page.

i use firefox as my browser and this comes up in a new tab when some of my songs on media player come up to play
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me which service you are downloading from please?

Thank you
Customer: replied 3 years ago.

its songs that i already have on my pc i copied them over from another computer using a usb drive


You need to stop Windows Media Player searching for licences.

Open Windows Media Player, Press F8 and Go to Tools Menu -> Options -> Privacy tab ->

Uncheck the first three -> Display media info from the internet -> Update music files info from the internet -> Download usage rights

On the Player tab uncheck -> connect to the internet

Save and then test and tell me if you are still getting this message please

Thank you
Customer: replied 3 years ago.

it now says i dont have the right to play the file and gives me this link even though all the songs on here are from the original cd's

Download VLC Player from my link below

The music will play in this.

Let me know if you have any difficulties please

Customer: replied 3 years ago.

it worked thanks for that

Your welcome

Just use this player

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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