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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14385
Experience:  Over 10 years of professional experience.
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I was working and they e-mail stopped responding when computer

This answer was rated:

I was working and they e-mail stopped responding
when computer was re started I lost all the e-mails from 8/10 to present
Is there any want to get the e-mail I sent or the e-mails I rec'd back?????

HELP????
Thanks
Lw


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 3 years ago.

Okay I will see if this is what you need


 


Thunderbird


 


[email protected]

and I think the last answer is firefox


Does that help??


You can call me if that is easier?


(NNN) NNN-NNNN/p>

lw



Thank you for the update.

I am sorry to report, but phone calls are not allowed.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

Jason I guess but I use this computer for work and I am not sure ... I need it fixed ...... so I guess I will have to if we can not talk


lw


When I remote in, we can use the chat feature in the remote window.

I have remoted into a few hundred thousand computers with no problems.
Customer: replied 3 years ago.

Jason Thanks Sorry I work so many hours a day on two laptops and I just am that age that did not grow up with technology


okay lets do this


I have so many thing I lost I would love to see if I can get them back


Thanks


lw



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=6dcb6d5a-f08c-4e15-b4c7-5c42952810a3


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=6dcb6d5a-f08c-4e15-b4c7-5c42952810a3



All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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