Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know when you are ready.
you are using xp 32 bit or 64 bit
hlod on let me check
since when are you facing this problem
did you made any changes to the computer added any hardware or software
or any update
no just a system scan then chkdsk
do you have the windows xp disk handy?
sure i have the reinstall disk
This error pops when there is an internal windows update file is corrupted on its has been interrupted during the update or an internal error
do you get any error code like
unknown software exception (0xc0000409) occured in the application at location 0x0108df23."
I have not seen that error
when do you see the update.exe error
just after I ran the system chk
during the windows startup or when you try to open any program or run the windows update
can you tell me how to fix it?
yes i will now
it has different fixes so i wanted to know all the pros and cons of the error
Click on the Start button>Run> type: sfc /scannow and hit enter.Wait for it to check system files and if it asks for the XP CD, have it handy and put it inside the drive
This will take 15 to 20 mins and then let me know the status
Do not interrupt the scan while it works it may corrupt windows file which may lead to re installation of xp
no it did not ask me for the disk
did it complete the scan and reboot the computer
NO I HAVE NOT REBOOT YET
but I did complete the scan
now you may reboot the computer
hey im back
yes sir i see you
did the error went off
no it did not show the error
try rebooting it one more time to make sure its gone
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