I have an C850 Toshiba satellite laptop. I am unable to access the Internet. When the problem is diagnosed the answer is stated as go to Restore. I get to Restore system files and settings....and it says, a Volume Shadow Copy Service encountered an unexpected error? Check the application event log for more information (o80042302) . I need help. Please. Thanks, XXXXX XXXXX xxx xxx Xxxx
My name is XXXXX XXXXX I'll be assisting you with this issue.
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can you please turn off the laptop
Ok please turn it on
and let it run into windows 8
how are you connecting to the internet
via wifi or a cable?
can you move the mouse to the top right corner
and check if the wireless is on and it's connected to your wifi router
can you open the command prompt
and then type ipconfig /all
ok sounds like it hasn't successfully obtained an ip address
yes i think its the wireless connection
can you please disconnect it
and the reconnect it to your wireless network
when i mean disconnect it, i mean from your windows 8
that's shouldn't affect it
actually have you tried plugging the satellite to your router via a cable?
just to confirm whether its the wireless connection
ok so it didn't work for both
it's a black screen
that allows you to type commands
let me guide you
press the windows key and r on the keyboard
on the keyboard press the windows key and the letter R
yes that's the one
it looks like 4 squares
the run window will come up
did a black window come up
sorry press ok or hit enter
ok in there type:ipconfig /all
and press the enter key
tell me the ip addresses if it lists any
do you see IPv4 Address on the list?
and at the end of the line there is a number with .
no keep going up on the list
there should be IPv4 address
do you see ipv4 anywhere on the screen?
ok looks like there is no wifi
do you have the bars at the bottom
right hand corner near the time
let me know when you're back
sorry i think we got disconnected
are you still there?