Hello James! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or Mac computer? When was the last time it was working? Is there any error or message?Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you
windows 7, I can't remember how long it was since it was working. we can do a remote session. I don't want a monthly fee I just want this one problem fixed, how much will that cost?
Don't worry, it' s a one-time support session per your request; and it's the exact amount you've agreed in the beginning (our customer service will contact you.)Please click on the website below and allow the ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=27484786-b3ae-469d-881d-2b07fe2051edThank you