Hello Chuck! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. When the screen is frozen, do you mean you cannot do anything else on the computer, such as opening a file or a another program, like Microsoft Word?Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you
I can do other things. Even within the twctv.com (time warner cable tv site) I can click on the "Guide" and see what is on. And I can use my computer in all other ways. And yes, a remote session to chat is great. Thank you very much.
You're welcome. Please click on the website below and allow the ScreenConnect remote program to run:http://18.104.22.168:8040/?Session=e27cb20d-2c2c-4502-9730-10319cb18e3dThank you
I'm sorry; it is strange. Please try this: please download and install Firefox at the website below:http://www.firefox.com/; keep all default options during installation, then open Firefox program, then go to www.twctv.com in Firefox, and sign in, and see if it works fine in Firefox (if prompted, install Silverlight plugin.)Please let me know if there is still any issue. Thank you
I'm unable to download the firefox, site is having issue ,
I'm sorry, let me connect to your computer and fix again; please click on the website below:http://22.214.171.124:8040/?Session=7c8c692c-38df-43c6-9b58-994bfbd8b04dEdit: It looks like you are away, so I'm canceling the website link for now; we can reconnect when you are available. And/or you can download and install Firefox at the new website below:
; click on Download Latest Version on the right to download and install, then continue.
Please let me know any time. Thank you.