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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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I have C:\windows\system32> On my screen. Now what Satellite

This answer was rated:

I have
C:\windows\system32>
On my screen. Now what
Satellite a305-s6858

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Do you see this when you start the computer?

Customer: Yes
Tech Specialist :

Please restart the computer and when it reboots, keep tapping the F8 button

Tech Specialist :

Advanced Options Menu should appear

Tech Specialist :

in that menu, choose normal mode or last known config and press enter

Customer: Ok ok that brings up same screen
Tech Specialist :

Strange, can you check if there is any usb device attached to the machine or any disks on the cdrom

Customer: No disk no USB
Tech Specialist :

ok restart the computer with F8

Tech Specialist :

choose safe mode this time and see if you can login

Customer: Ok hang on
Tech Specialist :

thanks

Customer: Takes forever to reboot
Tech Specialist :

no problem, I am waiting

Customer: Waiting for safe mode
Tech Specialist :

ok

Customer: Ok welcome window then the window says Peritzcalhlr.exe on top of the c prompt window
Tech Specialist :

Exactly what is the message?

Customer: C:\users\bill\appdata\local\hchhkxl9\peeitzcalhlr.exe is not a valid win32 application
Tech Specialist :

Did it went to the desktop or stuck in c prompt?

Customer: And the window under that one is the c:prompt when I click it he top one off
Customer: nooff no desk top
Tech Specialist :

Reboot the computer and tap F8 again at reboot

Tech Specialist :

Let me know if you can see a repair your computer option there

Customer: thentop then what I've done that a number of times
Tech Specialist :

ok please let me know if repair my computer is present

Customer: Ok loadig
Tech Specialist :

thanks

Customer: Asking for password XXXXX can't rember it
Tech Specialist :

:( Try using blank password

Customer: Ok new screen
Tech Specialist :

Great, what are the options?

Customer: Recovery options
Tech Specialist :

Yes but do not use anything without my suggestion.

Customer: startoptions start up repair
Customer: systemrepair system restore
Customer: commandrestore command prompt
Tech Specialist :

use that one, system repair - system restore and restore the computer to a date when everything was working fine

Tech Specialist :

NEVER use factory restore coz you may lose all data if you use that

Tech Specialist :

use the simple system restore

Customer: ok
Customer: waitingpromptbook waiting for reboot
Tech Specialist :

ok

Tech Specialist :

I think you are infected with some Malware which caused this

Customer: irebooting have external keyboard and mouse should I disconnect them
Tech Specialist :

no

Customer: ok welcome window then the c prompt window so looks like it didn't repair
Tech Specialist :

can you try it again, choose a much earlier date to restore

Customer: itrepair it didn't ask me for a date
Tech Specialist :

You must have selected startup repair

Tech Specialist :

choose system restore

Customer: shuttingdate shutting down
Customer: safe mode again?
Tech Specialist :

go to repair my computer option

Customer: ok
Tech Specialist :

tx

Customer: loading files
Tech Specialist :

ok

Customer: okfiles ok at recovery screen
Customer: choosescreen choose a recovery tool
Tech Specialist :

ok

Customer: startuptool startup repair. System restore. Windows complete restore. Win menery. Command promp or to shiva recovery wizard
Tech Specialist :

system restore

Customer: waiting
Tech Specialist :

ok

Customer: well it came up with the same c prompt screen. C:\windows\system32>
Tech Specialist :

Ok which date did you restore to?

Customer: did not ask for one
Customer: isone is there not something I type here.
Tech Specialist :

Please HitmanPro from the following link and save it to your desktop: http://www.bleepingcomputer.com/download/hitmanpro/

Customer: i don't have a desk top
Tech Specialist :

Use this computer

Tech Specialist :

from the one you are talking to me

Customer: ipad
Tech Specialist :

oh no

Tech Specialist :

We need another computer to trouble shoot this else we are stuck

Customer: dont have one
Tech Specialist :

In that case, we are stuck here.

Tech Specialist :

Can you arrange one or may use your neighbor's computer?

Customer: goingone going back add retry all we did
Customer: startingdid starting safe mode waiting for date q
Tech Specialist :

If you are okay with restoring it to factory, you can try that but in that you will lose all data

Tech Specialist :

yes

Customer: evenqueen in safe mode it takes me right to the 2 screens I had before
Tech Specialist :

ok

Customer: sobefore so where to from here
Tech Specialist :

Do you have lot of data on the computer?

Customer: mostlyhere mostly photos I don't want to loose
Tech Specialist :

In that case we need another computer using which we can create a kickstart usb drive to scan the computer

Tech Specialist :

Sorry!

Tech Specialist :

One thing we can try

Tech Specialist :

One of my fellow experts and friend suggested this

Customer: ok
Tech Specialist :

in the command prompt, can you type this and press enter

Tech Specialist :

C:\Windows\system32\rstrui.exe

Customer: well a new window ask for new restore date and it thinking
Customer: waiting
Tech Specialist :

ok choose a date now

Tech Specialist :

much earlier when system was all working fine

Customer: so if I get in how do I get rid of malware?
Tech Specialist :

I will give you a software to do that

Customer: system is initializing
Tech Specialist :

ok

Customer: restoreinitializing restore is initializing
Tech Specialist :

ok

Customer: System restore is initializing
Tech Specialist :

ok, let me know when done

Customer: systeminitializing system restore is still initializing
Tech Specialist :

ok

Tech Specialist :

how is it going on?

Customer: Waiting
Tech Specialist :

ok

Customer: Welcome window then curser waiting
Tech Specialist :

ok

Customer: Looks like I'm up and running I have desk top back should I do anything else?
Tech Specialist :

Yes, just download and install malwarebytes free version: http://tinyurl.com/d5jtuz

Run a full system scan using it.

Tech Specialist :

That should do it, let me know if any further questions or kindly rate me below

Customer: System is really slow.
Tech Specialist :

most probably it needs a clean up

Customer: Thanks
Tech Specialist :

you're welcome

Ansh P. and 4 other Computer Specialists are ready to help you

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