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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8171
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I need a start-up disc for my laptop #Satellite A105-S4064

Resolved Question:

I need a start-up disc for my laptop #Satellite A105-S4064 edition 2005 Serial #76209983Q
Model #PSAA8U-0K102K Prod Key VWG4J-X2WTC-47KJ4-C97FK-87WD6 I had my laptop cleaned and the data backed up and now Best Buy says I need my start-up disc to access my computer. Please tell me you can send me one. Thank you, XXXXX
Submitted: 1 year ago.
Category: Computer
Expert:  Jerry Hannell replied 1 year ago.

XXXXX XXXXXnell :

Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.
---
Hello sir/madam, are you currently using the computer in question now?

Customer:

no all I can do is turn it on

XXXXX XXXXXnell :

i am checking

XXXXX XXXXXnell :

can you go to

XXXXX XXXXXnell :

when you are there, please let me know(we can go step by step)

Customer:

How do I get to you when I go there?

XXXXX XXXXXnell :

you can come back here,

XXXXX XXXXXnell :

i will be here waiting

Customer:

ok Iam there

XXXXX XXXXXnell :

can you scroll down to the Get Recovery Media section

XXXXX XXXXXnell :

you will see a "enter your serial" textbox

XXXXX XXXXXnell :

(Enter serial number)

XXXXX XXXXXnell :

can you enter 76209983Q

XXXXX XXXXXnell :

and then press GO

XXXXX XXXXXnell :

you will see another page,

XXXXX XXXXXnell :

when you are on that page, please let me know

Customer:

Ok

XXXXX XXXXXnell :

are you on the second page now ?

Customer:

yes

XXXXX XXXXXnell :

it will ask you part number

XXXXX XXXXXnell :

can you type this:

Customer:

ok

XXXXX XXXXXnell :

102K

XXXXX XXXXXnell :

and continue

XXXXX XXXXXnell :

select "SW Media - DVD-SATELLITE-A100-Win XP MCE-EN"

Customer:

ok

XXXXX XXXXXnell :

and then press continue

Customer:

ok

XXXXX XXXXXnell :

after that, please enter your shipping information carefully, and continue

Customer:

ok

XXXXX XXXXXnell :

waiting


 

XXXXX XXXXXnell :

and then you will need to enter your credit card info

Customer:

done

XXXXX XXXXXnell :

were you able to order the dvd?

Customer:

yes is that the start-up disc I need to get into my laptop?

XXXXX XXXXXnell :

yes

Customer:

thank you

XXXXX XXXXXnell :

you are welcome.

XXXXX XXXXXnell :

i will be happy if you rate my assistance (bad-ok-good etc..) before leaving. have a nice day,best regards.

Customer:

ok

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8171
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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Jerry Hannell
Jerry Hannell
Tech Support Specialist
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Experience in Windows environment. ASP, Visual Basic, Ajax