Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?
no all I can do is turn it on
i am checking
can you go to
when you are there, please let me know(we can go step by step)
How do I get to you when I go there?
you can come back here,
i will be here waiting
ok Iam there
can you scroll down to the Get Recovery Media section
you will see a "enter your serial" textbox
(Enter serial number)
can you enter 76209983Q
and then press GO
you will see another page,
when you are on that page, please let me know
are you on the second page now ?
it will ask you part number
can you type this:
select "SW Media - DVD-SATELLITE-A100-Win XP MCE-EN"
and then press continue
after that, please enter your shipping information carefully, and continue
and then you will need to enter your credit card info
were you able to order the dvd?
yes is that the start-up disc I need to get into my laptop?
you are welcome.
i will be happy if you rate my assistance (bad-ok-good etc..) before leaving. have a nice day,best regards.