Hello my name isXXXXX will be assisting you today. I will try my best to help you
You are welcome sir, is it windows login password ?
Login Password XXXXX get reset automatically,Is someone else uses your PC who knows the password?
No. It happened after the computer did an update. Both my laptop and my desktop did the same thing on the same day.
That is strange.what is the message you get after entering the password ?
It says the password XXXXX XXXXX
Are you in front of the PC now?
Have you tried logging in safe mode?
Yes. It's still asked me for a password XXXXX says it is incorrect.
have you tried the password XXXXX and without the caps lock?
No. Should I try that?
That didn't work either.
please try the following
Restart the computer then press F8 repeatedly. You need to press F8 before the Windows logo appears then you will get Advance boot Menu on the Advanced Boot Options screen, use the arrow keys to highlight the last know good configuration and then press ENTER.then try to login
Do I enter safemode?
no select last know good configuration only
Okay I'm back to the welcome screen.
now try the password
Still doesn't work.
What is the make and model of the PC ?
E machine el 1852g
The option left is to restore the computer to factory settings but this will erase the data on the PC and then re-install windows,drivers and applications that came with the PC
I have nothing saved on here of any real importance. Resetting the machine is fine with me.
OK then i will guide you to do that process
one moment please
Turn off the gateway PC
I hope you meant emachine
my mistake i apologize for that
Is it a laptop or desktop PC?
ok is it off now?
please do the followingTurn on the pc then press ALT + F10 key when see the e-machine start-up screen that will open recovery window see if you can access that and let me know
I have an edit boot options screen up.
what all options does it show?
It says edit windows boot options for windows set up then it says path Windows system 32 boot when load.exp then it has a lot of other information
I have the option of entered to submit an escape to cancel
press enter and let me know what it shows after that
It says starting windows
Now I have a screen up that says the machines recovery management it's asking me to select restore type
OK select restore to factory settings
did the process start?
It's giving me a screen of restore Progress. Well this same method fix my laptop too?
What is the make and model of that laptop?
It is amachines machine. E525
Its OK,have you tried the same steps we did on the desktop like safe mode,last know good configuration etc
No I did not try the last known good configuration
please try that and try the password XXXXX and without caps lock
Then let me know the status
Okay I'll try that now
It does the same thing. Says the password XXXXX XXXXX I'll try it witone he caps on.
OK do you have any important data on the laptop because like i mentioned before the process will erase it and then only it will re-install windows,drivers and applications that came with the PC
Nothing I can't live without. I will have to reinstall my security system through Frontier.
Same thing on my desktop
OK then connect that laptop to the power adapter and shut down the laptop
Which is the operating system installed in the laptop ?
OK did you connect the power adapter and turn off the laptop?
OK now try the same step you tried on the desktop PC to start the process and let me know
I'm going to try it again. I got something that sound like an alarm going off.
OK that is because you are holding one of the key
Should I just hit those two keys and release them?
right after you turn on the laptop.press and hold the alt key then immediately press the F10 key repeatedly. do it before windows loading screen
The screen that came up under edit boot options. It says no execute equals option
It went to the welcome screen.
can you once again and let me know the options it shows in boot edit screen
My desktop is installing in the VGA 3-D version driver. It looks like step three of 24.
I'll try the laptop again.
It says edit windows boot option for Windows 7. Pass Windows system 32 when load.exe. Partition three. Hard disk BC 523759.:/No execute=optin
is that all in one line
No. Edit windows boot options is on one line. Path is on one line. Partition is on one line. Hard disk is on one line. No execute is on one line
can you select Edit windows boot options and press enter
The only thing that I can select is no execute
and it loads to windows login am i correct
do you have the recovery disc for the laptop?
I think I have five desks
does it came with the laptop or did you create it from the laptop?
I believe I created them from the laptop
Did you mark the first disc ?
The desktop is up to 23 of 24
OK insert the first disc in the laptop drive then restart the laptop and press F12 key repeatedly
see if that opens boot device menu
I press the escape on the laptop. I now have a window up that says Windows boot manager. Windows 7 is highlighted. It says to specify an advanced option for this choice, Press F8. It then says tools and Windows memory diagnostic
I have a choicanceled tear to choose, tab for menu and Esc to cancel
does it show boot device list ?
That made no sense. Let me try again. Enter to choose tab for menu and esc to cancel
did you try again
I just selected Windows 7
It's asking me for my password XXXXX
I tried it and it won't work.
restart the pc and press F2 key repeatedly when you see the emachine start up logo
Should I try the disks?
restart the pc and press F2 key repeatedly when you see the emachine start up logo see if that open bios settings screen
I had to start the computer to open the drive door.
OK after that restart the laptop and press F2 key repeatedly when you see the emachine start up logo see if that open bios settings screen
I have the windows error recovery window up
I can start in safe mode, Well the computer is starting windows I didn't tell it to
let it load to login screen then let me know
how did you restart the laptop before?
I just turned it off manually
I had four options on that other screen but it started windows before I could tell you what they were
do not do that unless the system is not responding.
Safemode, Safe mode with networking and something else
its ok are you in login screen now
Let me try again
On which screen are you now?
It's on the windows welcome screen and asking me for my password
If you manually shut down the laptop all the time it will damage the hard drive
can you see the power icon on the bottom right of the password XXXXX ?
The desktop seems to be ready for information imput
Yes I see the power icon
On the laptop
please click on it then select restart.press F2 key repeatedly when you see the e machine start up logo see if that open bios settings screen
Okay I have the setup utility screen up
good,now in the main menu of the utility screen see if the D2D option is enabled or not?
I don't see d2d
I have information main security booth and exit across the top
The rest of it just seems to be information about the computer. With options across the bottom for help exit etc.
go to information menu and check it,if its not in there then go to main menu and check it
That's where I am
ok then go to boot menu and let me know the first and second boot device name
Number one saysideo:wdc wd2500beut-22a23to.
Number two sayside2 :
Number two says. Ide2
does any of devices says CD or DVD drive?
Number seven. USB CDROM
OK make first boot device as ide2 and second boot device as wdc wd2500beut-22a23to.
How do I do that?
before we do that once again go to main menu
once again check for D2D Recovery at the bottom of the screen
I see it. It says enabled
OK then go to exit menu and save and exit from bios setting that will restart the PC immediately try the ALT + F10 key
see if load recovery wizard like in desktop
I've got recovery management screen up
Should I use completely restore system or restore operating system and retain user data
if you do not have any valuable data then i suggest restore system because that will give you just like new laptop
did it start the process?
It says the restore progress is going on
Should we go back to the desktop while this is happening?
Good make sure the laptop is plugged in the power adapter,yes please finish the rest on the desktop
The desktop screen is asking me for a username and a computer name
I put John in for the username
Under the computer name it says John – PC
that is ok no need to change
continue with the rest of the process
It's asking for a password XXXXX I really don't want to use one
Can I leave it all blank
yes you can
Do I want home network?
it says preparing
good that will allow you access the desktop
I will be charged $38 one time. is that correct?
Did you take our subscription plan if not then only the amount you deposited
is the desktop PC ok now?
i only deposited $5. I thought it would charge me $38.
OK that is good faith amount.once an expert responds to your question then the 38$ will be charged,but you need to rate me for my services once this is done,no need to worry no extra charge will be taken without your permission
The PC seems to be okay.
It had one Microsoft update and I restarted it
Usually Microsoft updates wont cause such password XXXXX
Never heard about it either
what is the status of the laptop now?
Well it restarted okay
I will have some work to do to reinstall some of the software I had. That's not really an issue.
I'm going to go check the laptop progress
It says the total progress is 4%.
let it finish after that you need to input the user information in laptop too.do not use same computer and user name
Once the process is done please let me know then we can close this case by rating my services
It says it is now starting windows
Looks like it is going through the setup process
yes it is
I Seeing something about password XXXXX disk
Do I need to make one of those?
Since I don't have a password
if you are going to use a password XXXXX this laptop then i suggest you create a password XXXXX disc in that way even if you loose the password XXXXX you can reset it using the disc
I'm not going to use a password XXXXX the laptop either
if you do not want a password XXXXX you do not need to create one
The laptop said set up is applying system settings
You have been very patient.
I really appreciate that.
I plan on recommending your service to my friends.
Glad to know that and i really appreciate your patience and cooperation too
Please do recommend our service,we also have lot of other categories like car mechanics,doctors,lawyers etc
Also you can use our service in future without our subscription too
That sounds good.
Glad to know that.what is the status of the laptop now?
During this set up it's asking me to share with other home computers running seven and asking for a home group password.
Can I just skip that
Okay it looks like it's starting the two minute drill
Can you email me information about your company so I can pass it around?
sorry sir we are not allowed to email its again site policy,but if you check your email you can see our email regarding justanswer which is our site also this chat conversation
That will work
Thank you in advance for sharing about our website
It's my pleasure
Looks like it's going through the process three of 23
OK it may take some time.let me know once it done
I hope I don't get bumped off here again.
My iPad keeps jumping off the site
I keep having to reboot Google
OH OK you can bookmark this page on it so that even if you get bumped off you can use that bookmark to get back
I like this iPad but it's not always my friend
I don't know how to bookmark on the iPad
let me check it one moment
try Cmd + D
Do I type that in?
no one moment i will give you link that will guide you to bookmark the page
See if this helps http://tinyurl.com/l5zhoe5
I'll try that when we're done
The laptop is at 14 of 23
It looks like it's going to be okay
17 of 23
yes it will,you can also open this page from the email that you had registered with justanswer when you opened this question.In that email look for a email which say "I just answered... "
Well you need to stay on until this is completely done?
18 of 23
If you want i can stay until you have access to your desktop screen? no problem for me
19 of 23
23 of 23
23 is taking a while
This laptop was never very fast
Looks like Windows is restarting
ok let it continue
Okay it looks like it's up and running
good are you in desktop screen of the laptop?
It restarted without a problem
glad to know that.
Shall we close the case by rating my services?
Yes thank you is there anything else I need to do?
you are welcome.If you are satisfied with my services/answer please rate me using the options just below this chat box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
Thank you very much.