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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15827
Experience:  Over 10 years of professional experience.
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My computer has just reurned from a general overhaull/ cleaning i

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My computer has just reurned from a general overhaull/ cleaning
i have two issues with it
It was reformatted whiler saving essential memory which I have reinstalled

a) While the Samsung SCX 4824FN printer/scanne/fax is printing as usual and also able to fax I have been unable to scan. When i place documetns in the feeding tray and press the scan function, and then scan to pc, it comes up as connecting (which niormally takes just a few seconds) and then after 30 seconds a mesage comes up "unavaialble"
b) My other issue is that the computer every hour or so the screen goes black, and then after a minute or so a message comes up saying that windows had to close unexpectedly and is restarting.

I thank you for offers of assistance

Yigal Sela

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.


sure



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=be42a493-9f3e-4780-80b9-93e878f523d8


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=be42a493-9f3e-4780-80b9-93e878f523d8



All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
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