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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32073
Experience:  Over 20 years of consulting to the IT industry
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I took my computer to geek squad and they told me my computer

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I took my computer to geek squad and they told me my computer was unrepairable so that is why I want to keep this computer running as well as possible
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Can you tell me the issue you are having with the computer please?

Customer: replied 3 years ago.

When I watch movies on Google Chrome my computer will shut down after 15mins

ok, and how does it shut down?

Does it shutdown like normal? Or go completely off with no warning?

Customer: replied 3 years ago.

go completely off with no warning


 

Thanks

And if you use Internet Explorer and view a Movie via this, does it also do the same thing?
Customer: replied 3 years ago.

yes but when i use Mozilla it runs fine

ok, then it is not hardware related.

Which version of windows do you have running on it?

Customer: replied 3 years ago.

win 7

Thanks

Its going to likely be data corruption or registry issues.

Do the following please

Click Start, type in %temp% and press enter

Delete all files and folders listed in the new window then restart

Then Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /f

Press enter.

It will complain the Volume is in use and to run on restart. Say YES and restart the computer

Than test and let me know if it still shuts down please

Thank you
Customer: replied 3 years ago.

Im in the cmd and the system is scanning

thanks
Customer: replied 3 years ago.

no thank you

Teamwork Billy!

Customer: replied 3 years ago.

60%

Thanks
Customer: replied 3 years ago.

80%

thanks,

Let me know at the end of the instructions please Billy, I will still be here, but the system works better when you get to the end, or if you get problems along the way doing the instructions.

Customer: replied 3 years ago.

it says chkdsk cannot run because the volume is in use by another process

Thats right, and you need to say Y (yes) and restart the computer

When it asks you to run on restart.

Customer: replied 3 years ago.

ok

Thank you.
Customer: replied 3 years ago.

ok i restarted the computer

Thanks.

If you completed All the steps (including running CC Cleaner and deleting the %temp% folder) then try to view a film and Let me know the results please

Thank you
Customer: replied 3 years ago.

ok i will view it now thanks

Customer: replied 3 years ago.

I'm not getting any sound now

Can you make sure you have not muted the movie please.

No sound will mean either the film is muted (check both the player and the computers speaker icon bottom right).

And does it now still shut down?

Customer: replied 3 years ago.

I've checked the volume is at 100%

Try another film, we did not change the volume, so it will then be the film, your speakers, something in this area.

But also tell me if it is still shutting down please.

Customer: replied 3 years ago.

no it is not shutting down and I will try another movie thanks

Thanks, XXXXX XXXXX know the results please

Customer: replied 3 years ago.

still no sound do you want me to download the sound driver from lenovo.com

First, are you getting sound from anywhere else on your computer?

If you play a Youtube film? Or a music file?

Customer: replied 3 years ago.

no sound from youtube either

ok, can you download and install the drivers again please?

Customer: replied 3 years ago.

sure thanks

LEt me know if you have difficulties finding it please.

Customer: replied 3 years ago.

I look on lenovo.com and under support and then under audio but the drivers to download are for windows vista and windows xp but what about windows 7?

Vista drivers will work for Windows 7 Billy, you can use these.

Customer: replied 3 years ago.

ok


 

Thank you
Customer: replied 3 years ago.

I still have no sound

Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

im there

complete my instructions I gave Billy so I can connect
Customer: replied 3 years ago.

392-992-623

Logged on
Please let me know the results when the computer has restarted Billy

Thanks

Customer: replied 3 years ago.

its restarted but the system restore had an error and the system did not make the changes to the computer but I have sound now


 

Ok, then after I made my changed to the setup, it would have required a restart Billy.

Are the films now playing correctly and not shutting down?

Customer: replied 3 years ago.

yes


 

Perfect!

So your all good to go, and contrary to what the Geek Squad said, you do not need new hardware.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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