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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16838
Experience:  Over 15 years of consulting to the IT industry
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Hi I have Windows 7 Home Premium My main computer is refusing

Resolved Question:

Hi I have Windows 7 Home Premium
My main computer is refusing to accept my log-in for windows
stating
The user profile service failed the login
User profile cannot be loaded
There seems to be no way to access the computer to reset the login-in its failing to recognize

Any advice?
Submitted: 12 months ago.
Category: Computer
Expert:  Jason replied 12 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Using the instructions below, you can reset the password XXXXX the administrator account, your account, or another's and log in that way.


Please, follow the instructions below to reset your computer's password:
- Click the following link: http://ophcrack.sourceforge.net/download.php?type=livecd
- If you are using Windows XP, click the Windows XP download link and save that file.
- If you are using Windows Vista or Windows 7, click the Windows Vista download link and save that file.
- Burn that ISO file to a CD. You can use the application found here if you do not have a CD burner: http://cdburnerxp.se/en/home
- Place the CD in the problem computer, turn it off, turn it on, press the shortcut key responsible for the boot menu ( F12, ESC, F10 ), choose the CD-ROM, and boot.
- Choose Automatic and press Enter
- Sit back and allow the program to locate the passwords for you. It may take up to 10 minutes.

Reboot normally.




If you have any questions, I am available to continue.

Customer: replied 12 months ago.
Hi Jason
Still the same
.....Starting Windows
Then
Compaq Logo
My name
And box for password XXXXX

Correct password XXXXX user profile cannot be loaded

The programme you suggested downloaded to USB drive
Expert:  Jason replied 12 months ago.

Very good.

After you copied the program to the USB drive, did you boot the problem computer off the usb drive and complete the instructions?

DO any of the other user accounts work?

Thank you.
Customer: replied 12 months ago.
When I press the boot from USB drive option in the Startup menu it just goes straight into the opening windows.....then the password XXXXX
Expert:  Jason replied 12 months ago.
Thank you for the update.

Put the usb drive in the working computer and check which files are on there.

What files are showing?


Thank you.
Customer: replied 12 months ago.
ophcrack-vista- livecd- 3.6.0
Expert:  Jason replied 12 months ago.
Okay.

Which files do you see?
Customer: replied 12 months ago.
Only one file
ophcrack-vista-livecd-3.6.0
Expert:  Jason replied 12 months ago.


Thank you for the update.

Did you just copy the file to the usb drive or did you run the installer application?

Customer: replied 12 months ago.
Just copied
Expert:  Jason replied 12 months ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 12 months ago.
Yes
Expert:  Jason replied 12 months ago.


Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=fc9be62f-2428-4156-8067-1bed7c376c33


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=fc9be62f-2428-4156-8067-1bed7c376c33

Expert:  Jason replied 12 months ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 12 months ago.
Internet explorer
Expert:  Jason replied 12 months ago.
I am connected.

Thank you.
Customer: replied 12 months ago.
Jason
I have to go out at 4, dog is going in for operation this afternoon
I can leave the small computer on if you want? When I go
Expert:  Jason replied 12 months ago.
Okay. We can try and get this working before then.
Expert:  Jason replied 12 months ago.

The usb drive is setup correctly now.

You can put it in the problem computer, choose to boot from the usb and choose automatic.

It will have your passwords in a bit.
Customer: replied 12 months ago.

Hi Jason

I don't have a CD on the second computer so trying with a USB drive
Also I have no lost the password. The computer is refusing to open/recognize all attempts using other pin combinations get wrong password XXXXX


 


XXXXX

Expert:  Jason replied 12 months ago.

Let's try this instead:

Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
Customer: replied 12 months ago.
Hi just back
Problem continues I'm still locked out of the user administration password.
The USB just gives me the SYSLINUX 3.80 .....and an flashing cursor wwhich will not accept any input
The instructions above just opened onto the user password XXXXX again
Expert:  Jason replied 12 months ago.
You booted off the usb drive and do not see any difference?

Please, try this:
Please, follow the instructions below:
- Turn the computer off
- Remove all usb devices from the computer
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
- At the Boot menu, choose Last Known Good Configuration
- Hit the Enter key three times
- The computer will reboot and your problem will be gone.
Customer: replied 12 months ago.
Nothing
Computer ignores f8 then opens windows starting page then goes to user password XXXXX
Expert:  Jason replied 12 months ago.
I have run out of ideas.

Please, do not rate, as another will continue with you.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
Expert:  Richard replied 12 months ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

What is the make and model of the computer please?

Thank you
Customer: replied 12 months ago.
Hi
Company Presario CQ42
Expert:  Richard replied 12 months ago.
Thanks

F8 will work then but may take a few attempts

Turn off the computer

Turn it on and keep Tapping F8 until you get to a menu that has Safe mode with command prompt.

try a few times and tell me if you can get here please

Customer: replied 12 months ago.
Got it, advanced boot options
Expert:  Richard replied 12 months ago.
ok, now choose Safe mode with Command Prompt


It will get you to where you can type

Tell me when you have please

Customer: replied 12 months ago.
Got there
Lots of lines of text then jumped to user box
Put in password XXXXX this time it says it's preparing your desktop
No jumped to administrator cmd exe
C:\Windows\system32> and a flashing cursor
Expert:  Richard replied 12 months ago.
Perfect

Now we want to make a new account

To make it easier to tell you how

Tell me the username and password XXXXX wish to use please.

Customer: replied 12 months ago.
Jim Langton
2712
Expert:  Richard replied 12 months ago.
ok, type this in and press enter

tell me when you have

net user /add jimlangton 2712

Customer: replied 12 months ago.
Gives me syntax of command and then goes back to C Windows system 32 and flashing cursor
Expert:  Richard replied 12 months ago.
You typed it in exactly as I have it below

NOTE the Spaces. I have put a ^ where a space is (to make it easier), remove the ^ and just have a space

net^user^/add^jimlangton^2712

Please confirm (and remember to replace ^ with a space)

Customer: replied 12 months ago.
Confirmed
Expert:  Richard replied 12 months ago.
ok, now restart the computer and log in with this new account.

Let me know the results please

Customer: replied 12 months ago.
Hi there
I'm in and a parallel user has been set up unfortunately all files and materials are locked in the original user area for James langton
Expert:  Richard replied 12 months ago.
ok, you wont be able to log into the corrupted user profile,

But, click Start, Computer

Click C Drive, Users and tell me if you can copy the files from there to your new profile (just copy to the desktop for now)

Let me know please


Customer: replied 12 months ago.
No
All files were in libraries and are not showing up on the c drive
Expert:  Richard replied 12 months ago.
Yes I know, but you are now in a new profile so it shows the libaries of this new user.

How far did you get with my instructions?
Customer: replied 12 months ago.
All files there sent to desktop by shortcut icons
Expert:  Richard replied 12 months ago.
ok, so you have now copied your files from the old profile, per my instructions, to your desktop correct?

As now you have your files back.

Customer: replied 12 months ago.
Still no documents from the original login files
Expert:  Richard replied 12 months ago.
On the problem computer,

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 12 months ago.
Can I download to second computer
Problem computer gas lost all it's Internet connectionss
Expert:  Richard replied 12 months ago.
No, as I need to be on that computer to show you how to do my instructions.

If you connect it to a network cable to router, can you then get internet?
Customer: replied 12 months ago.
Network is back
Customer: replied 12 months ago.
772 681 737
Expert:  Richard replied 12 months ago.
Logging on
Customer: replied 12 months ago.
Join me seems to have stopped typing at this end
Yes I have a back up a couple of weeks old and can recreate what's been lost since then
Expert:  Richard replied 12 months ago.
ok, you will need to do that.

We got the computer running again, but recreate the files from Backup.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16838
Experience: Over 15 years of consulting to the IT industry
Richard and 14 other Computer Specialists are ready to help you
Customer: replied 12 months ago.
Richard
Thanks for the help

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