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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8094
Experience:  Professional computer engineer working as systems developer with top multinational company.
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HI Colin, This box keeps coming up incessently. Below

Resolved Question:

HI Colin,

This box keeps coming up incessently. Below

Internet Explorer

Internet Explorer has stopped working

A problem caused the program to stop working correctly
Windows will close the program and notify you if a solution is available.

Appreciate any assistance

Regards
Frederick
Submitted: 1 year ago.
Category: Computer
Expert:  Ansh P. replied 1 year ago.

Tech Specialist :

Hi Fred Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Let me know when you are back. I will fix this for you.

Tech Specialist :

Are you on the same computer now?

Customer:

Yes

Tech Specialist :

Are you logged in with Admin account now?

Customer:

Yes

Tech Specialist :

Great, can I remotely connect to fix this?

Customer:

Yes

Tech Specialist :

Please navigate to http://166.78.231.170:8040/ and click on the session named "IE Issue"

Tech Specialist :

When prompted, run the tool.

Tech Specialist :

I think you are using Firefox or Chrome to talk to me now?

Tech Specialist :

It's fixed

Tech Specialist :

I will restart the computer after you rate me up.

Tech Specialist :

In case you need me again, you can get back to me after that.

Customer:

have been using Opera a lot

Tech Specialist :

now you can use any browser including Internet Explorer

Tech Specialist :

I have fixed the browser

Tech Specialist :

and removed all unnecessary items

Tech Specialist :

as well as 1610 infections were there in the system

Customer:

Thank you!!!

Tech Specialist :

Kindly rate me below and after that I will restart the computer as a routine of this infection cleaning.

Tech Specialist :

Thank you too

Customer:

Bought a new demo computer from office depot they cleaned it up some thing must have been left

Tech Specialist :

Oh, there were lot of unnecessary stuffs in there before I cleaned it

Tech Specialist :

Adwares, Malwares, Hijacking toolbars etc

Tech Specialist :

anyways, it should be good now :)

Tech Specialist :

Glad to help you today! :-) Kindly hit a smiley icon below so that I can restart your computer.

Customer:

Rating Excellent!!!!!!!! Thank you so much!!!!!!!!!!!

Tech Specialist :

Thanks, XXXXX XXXXX submit button on the bottom right.

Tech Specialist :

Once done, I will reboot the computer.

Tech Specialist :

If you have any questions, please ask.

Customer:

i have a user site having trouble setting up outlook email is their a solution?

Tech Specialist :

Definitely, I can help with that

Tech Specialist :

Is it on some other computer?

Customer:

No this PC

Tech Specialist :

Let me check

Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8094
Experience: Professional computer engineer working as systems developer with top multinational company.
Ansh P. and 5 other Computer Specialists are ready to help you

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