Hi Fred Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Let me know when you are back. I will fix this for you.
Are you on the same computer now?
Are you logged in with Admin account now?
Great, can I remotely connect to fix this?
Please navigate to http://18.104.22.168:8040/ and click on the session named "IE Issue"
When prompted, run the tool.
I think you are using Firefox or Chrome to talk to me now?
I will restart the computer after you rate me up.
In case you need me again, you can get back to me after that.
have been using Opera a lot
now you can use any browser including Internet Explorer
I have fixed the browser
and removed all unnecessary items
as well as 1610 infections were there in the system
Kindly rate me below and after that I will restart the computer as a routine of this infection cleaning.
Thank you too
Bought a new demo computer from office depot they cleaned it up some thing must have been left
Oh, there were lot of unnecessary stuffs in there before I cleaned it
Adwares, Malwares, Hijacking toolbars etc
anyways, it should be good now :)
Glad to help you today! :-) Kindly hit a smiley icon below so that I can restart your computer.
Rating Excellent!!!!!!!! Thank you so much!!!!!!!!!!!
Thanks, XXXXX XXXXX submit button on the bottom right.
Once done, I will reboot the computer.
If you have any questions, please ask.
i have a user site having trouble setting up outlook email is their a solution?
Definitely, I can help with that
Is it on some other computer?
No this PC
Let me check