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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1531
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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how do I connect my Lenovo laptop to my new printer-HP8600pro?

Customer Question

how do I connect my Lenovo laptop to my new printer-HP8600pro? My other computers, pc,apple and ipad are all connected. The printer is connected to wifi.
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer – My name isXXXXX and I will be assisting you with your question today.

Kamil Anwar :

Did you install the drivers on the lenovo?

Customer :

yes I did-I went to the website

Customer :

yes I did, I went to the hp8600 website

Kamil Anwar :

I am going to give you the links to download the driver.

Kamil Anwar :

Are you currently online from the Lenovo laptop?

Customer :

ok

Kamil Anwar :

Are you currently online from the Lenovo laptop?

Customer :

no

Kamil Anwar :

You will need to install the driver on the lenovo, did you get any CD with HP8600pro?

Customer :

yes an installation disk

Kamil Anwar :

Can you insert the disk and run through the setp

Kamil Anwar :

setup*

Kamil Anwar :

It will then ask you during the setup if the printer is wireless or connected by USB (select Wireless) and proceed with instructions on screen.

Customer :

yes but I am not answering you on my leno

Kamil Anwar :

That's fine.

Kamil Anwar :

I can tell you the instructions here that you can perform on lenovo.

Kamil Anwar :

Should i type the instructions here?

Kamil Anwar :

Before installing from CD - We can try to add it manually.

Customer :

Let's try it manually

Customer :

my print says I am connected

Kamil Anwar :

Click Start -> Devices & Printers

Customer :

I am at choose a printer port

Kamil Anwar :

Please perform the steps with me so i can be with you - I am not sure how you went into Printer Port

Kamil Anwar :

Click Start -> Devices & Printers -> (Can you see the printer here)?

Customer :

I went to start devices and printers and I am looking at a screen that says add device add printer-I did add printer

Kamil Anwar :

Did you select Add a Network, Wireless or Bluetooth Printer ?

Kamil Anwar :

It should then search for the printers automatically.

Customer :

I cannot find Bluetooth anywhere and that is probably what's wrong.

Kamil Anwar :

Follow me step by step

Kamil Anwar :

Exit out of everything that you opened.

Customer :

ok

Kamil Anwar :

Click Start -> Devices & Printers -> Add a Printer

Kamil Anwar :

Tell me what do you see?

Kamil Anwar :

You should have two options here:

Kamil Anwar :

- Add a Local Printer
- Add a Network, Wireless or Bluetooth Printer

Customer :

I

Customer :

I see a picture of my computer and a picture of the printer and at the top - add a device add a printer

Kamil Anwar :

Click Add A Printer

Customer :

ok now I see network, wireless, bluetooth

Kamil Anwar :

Now select Add a Network, Wireless or Bluetooth Printer

Kamil Anwar :

It will scan for printers, then chose the HP8600Pro Printer

Kamil Anwar :

Did you see the printer?

Customer :

IT SAYS INSTALLING PRINTER -NOW IT SAYS PRINTER INSTALLATION FAILED

Kamil Anwar :

Did it give any error ?

Customer :

NO

Kamil Anwar :

Click Start -> Devices & Printers

Kamil Anwar :

Under Printers & Faxes

Kamil Anwar :

Can you tell me what do you see?

Kamil Anwar :

Customer :

I SEE MY COMPUTER AND MY PRINTER

Kamil Anwar :

Which printer do you see HP8600 ?

Customer :

I SEE MY COMPUTER AND MY PRINTER

Kamil Anwar :

Which printer do you see - Is it the HP8600 ?

Customer :

I SEE MY PRINTER

Kamil Anwar :

What is the name of that printer? Is it called My Printer only ?

Customer :

MY PRINTER

Customer :

ITIS CALLED HPOFFICEJETPRO 8600

Kamil Anwar :

Can you right click on it

Kamil Anwar :

Select Printer Properties

Customer :

YES

Kamil Anwar :

then Click on Print Test Page

Kamil Anwar :

and tell me if that prints out the test page

Customer :

DOESN'T HAVE THAT CHOICE

Kamil Anwar :

You have to select Printer Properties

Kamil Anwar :

not Properties

Customer :

SAYS PRINTER TEST PAGE HAS BEEN SENT - NOTHING HAPPENS

Kamil Anwar :

Is the printer on?

Customer :

YES

Kamil Anwar :

Right click on the printer and select Remove Device

Customer :

DONE

Kamil Anwar :

Then from the top menu -> select "Add a Printer" -> Add A Network, Wireless or Bluetooth Printer

Kamil Anwar :

Select the printer and install it again.

Customer :

THANKS FOR YOUR HELP, I AM GOING TO CALL THE GEEK SQUAD.

Kamil Anwar :

I am sorry about this but i believe it can be fixed.

Customer :

NOT TODAY

Kamil Anwar :

Should i get the refund issued on this question?

Customer :

YES

Kamil Anwar :

I will do that now.

Kamil Anwar :

Please do not rate my answer.

Kamil Anwar :

If you need a refund, i will get that processed for you.

Kamil Anwar :

Doing that now.

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