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Are you getting message says, No operating system found, insert boot disc?
did get that message
i don't know where the cd is. Just moved
It is not the CD.
It is the hard drive.
The computer is unable to detect the hard drive.
Please try the instructions below.
ok. what now.
Have you done that?
Then, turn it on.
it is not turning on , but the lightbulb light is on. Screen is off. Power button lights up
Pres the power button.
Insert the battery and turn it on again.
before I called you I turned on the computer while pressing f2 and then exited without changing anything . Since then no display
Insert the battery and try turning it on again.
inserteddisplay inserted battery, made sound like it was going to turn on, yet hen still no display, didn't turn on
Is the computer in warranty?
i think so, but not sure if its only in Canada . I am now in Israel
Are you able to open the computer case, remove and rseat the RAM sticks and hard drive?
not yet. What else should I do?
Since the computer does not turn on, the issue might be with the Adapter too.
We will check it again.
Remove the Adapter and battery.
ok will do
Let me know when you done that.
Insert only the Adapter and let me know the response you are getting, before and after pressing the power button.
You are very patient thank you
when I insert without pushing nothing happens..
when I push start three lights go on the light bulb,the wifi, battery and a lock with number 1 in it and a lock with an a inside then they turn off and the lightbulb and light on start key stay on
lolon lol that was four lights
The battery is not inserted yet. Right?
Do you hear the fan running?
the fan clicks right when I push start up, then stops
Remove the Adapter and insert the battery.
Check the response.
same thing as with adapter
I opened the back of computer now. Haven't touched anything..
First, remove the RAM sticks, clean the edges with soft paper and reseat it.
can you call for same price?
I apologize that I cannot contact you by phone.
k, nopro no prob
howprob how do you remove ram?
Please wait a minute.
Do you see two small levers on the two sides of the RAM sticks?
Please move it to sides.
Please watch the video below.
got them out
what should I do now?
Clean the edges of the RAM sticks with soft paper and wait for two minutes.
Insert it properly and close the computer case.
Try turning it on.
If so, the issue might be with the RAM or motherboard itself
First, you have to check with another RAM sticks, and if the issue with new RAM sticks, you have to get the main board repaired or replaced.
So, it is better to contact a local technician, check it with another RAM sticks and Adapter, and if the issue persists, please repair or replace the main board.
I have tried helping you as much I can.
Since the issue is related to the hardware, it needs hands on repair and I can only give right instructions.
Please do not rate me poor or bad.
You are always welcome!