Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Let me know when ready to chat.
Are you there?
Ok is the computer nearby?
Ok do you have a blank disk and a cd writer available now?
Great, is it windows vista 32 or 64 bit?
Its a lap top acer aspire 5738z
I will give you a program please wait
Please go to this link - > http://ophcrack.sourceforge.net/download.php
Download this file: ophcrack Vista/7 LiveCD
When downloaded, burn this ISO file to the disk
Once done, let me know
i,m not sure if the computer ii,m using has a re writer and i d'ont know how to burn sorry
What type of computer are you using now?
packard bell cho 808 does that help
Is it using windows 7?
no windows xp
ok, can i connect to it and burn the disk for you
Are you using Internet Explorer now?
Which browser are you using?
do you mean google
pls go to this site and let me know what is listed under browser
Let me give you a remote link
Please read all 3 steps before clicking on the link in step 1
Step 1 navigate to http://188.8.131.52:8040/ and click on the session named "Vista"
Step 2 download and save the tool
Step 3 when done, press Ctrl + J and double click on Elsinore Screen connect tool
I am still waiting
Could you please open Internet Explorer
step 1 link joining your session is just going round and round on both
It must have downloaded already
Try step 3 now
what next, im not sure where it is
I am connected, pls wait
The disk is ready
now put the disk in the computer for which you have forgotten the password
restart the computer and tap F10 key when it restarts
a menu will appear, choose the cd/dvd rom to boot from it
when i push f10 key, an alarm keeps sounding as i push f10
ok, try using F12 instead
You should get a menu with list of devices, you have to choose the cd/dvd rom
same on f12
Restart the machine and keep tapping F2
you will get into bios
Did you got there?
i think so
If yes, you will see a blue screen with different options
go to boot tab on that screen
yes i can
when in boot screen, see the boot device list and let me know what is listed
1 deo 2 cd/dvd 3 network boot 4 usb hdd 5 usb fdd 6 usb key 7 usb cd/dvd rom
ok can you make the cd/dvd as first
use the options on that screen on how to move a device up
do you mean no 2 which has a lot of letters or no.7
its high lighted what do i do with it
There should be instructions on that screen itself on how to move a device up
move it to 1, save and exit with the cd which we created in the cd rom
if you have done it correctly, the computer will start from disk
and you will see the ophcrack screen
you can delete the password XXXXX that now
If you could not find out, let me know
its on a page saying welcombe to open source and its flashing on [email protected]
Please see this video -> http://www.youtube.com/watch?v=SmlNqo7UODE
its on welcome to open source
and flashing on [email protected]
restart the computer
it goes straight back to above
on that prompt, press exit and enter
which is the exit button
type exit using keyboard
it just runs what i exited from
type ophcrack-launcher.sh in the prompt and press enter
it is regret that i will have to terminate , as my wife and i have to go out, can i reconnect tomorrow
No problem, would you like to rate me now?