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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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password XXXXX recognized on windows vista

This answer was rated:

password XXXXX recognized on windows vista

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

Let me know when ready to chat.

Tech Specialist :

Are you there?

Customer:

yes

Tech Specialist :

Ok is the computer nearby?

Customer:

yes

Tech Specialist :

Ok do you have a blank disk and a cd writer available now?

Customer:

yes

Tech Specialist :

Great, is it windows vista 32 or 64 bit?

Customer:

not sure

Tech Specialist :

No problem

Customer:

Its a lap top acer aspire 5738z

Tech Specialist :

I will give you a program please wait

Tech Specialist :

Please go to this link - > http://ophcrack.sourceforge.net/download.php

Tech Specialist :

Download this file: ophcrack Vista/7 LiveCD

Tech Specialist :

When downloaded, burn this ISO file to the disk

Tech Specialist :

Once done, let me know

Customer:

i,m not sure if the computer ii,m using has a re writer and i d'ont know how to burn sorry

Tech Specialist :

What type of computer are you using now?

Customer:

packard bell cho 808 does that help

Tech Specialist :

Is it using windows 7?

Customer:

no windows xp

Tech Specialist :

ok, can i connect to it and burn the disk for you

Customer:

yes

Tech Specialist :

Are you using Internet Explorer now?

Customer:

no

Tech Specialist :

Which browser are you using?

Customer:

do you mean google

Tech Specialist :

Google Chrome?

Customer:

just google

Tech Specialist :

pls go to this site and let me know what is listed under browser

Tech Specialist :

http://supportdetails.com/

Customer:

yes

Customer:

goggle chrome

Tech Specialist :

Let me give you a remote link

Tech Specialist :

Please read all 3 steps before clicking on the link in step 1

Tech Specialist :

Step 1 navigate to http://166.78.231.170:8040/ and click on the session named "Vista"

Tech Specialist :

Step 2 download and save the tool

Tech Specialist :

Step 3 when done, press Ctrl + J and double click on Elsinore Screen connect tool

Tech Specialist :

I am still waiting

Tech Specialist :

Could you please open Internet Explorer

Customer:

step 1 link joining your session is just going round and round on both

Tech Specialist :

It must have downloaded already

Tech Specialist :

Try step 3 now

Customer:

what next, im not sure where it is

Tech Specialist :

I am connected, pls wait

Tech Specialist :

The disk is ready

Tech Specialist :

now put the disk in the computer for which you have forgotten the password

Tech Specialist :

restart the computer and tap F10 key when it restarts

Tech Specialist :

a menu will appear, choose the cd/dvd rom to boot from it

Customer:

when i push f10 key, an alarm keeps sounding as i push f10

Tech Specialist :

ok, try using F12 instead

Tech Specialist :

You should get a menu with list of devices, you have to choose the cd/dvd rom

Customer:

same on f12

Tech Specialist :

Restart the machine and keep tapping F2

Tech Specialist :

you will get into bios

Tech Specialist :

Did you got there?

Customer:

i think so

Tech Specialist :

If yes, you will see a blue screen with different options

Tech Specialist :

go to boot tab on that screen

Customer:

yes i can

Tech Specialist :

when in boot screen, see the boot device list and let me know what is listed

Customer:

1 deo 2 cd/dvd 3 network boot 4 usb hdd 5 usb fdd 6 usb key 7 usb cd/dvd rom

Tech Specialist :

ok can you make the cd/dvd as first

Tech Specialist :

use the options on that screen on how to move a device up

Customer:

do you mean no 2 which has a lot of letters or no.7

Tech Specialist :

2

Customer:

its high lighted what do i do with it

Tech Specialist :

There should be instructions on that screen itself on how to move a device up

Tech Specialist :

move it to 1, save and exit with the cd which we created in the cd rom

Customer:

done

Tech Specialist :

if you have done it correctly, the computer will start from disk

Tech Specialist :

and you will see the ophcrack screen

Customer:

i can

Tech Specialist :

Great

Tech Specialist :

you can delete the password XXXXX that now

Tech Specialist :

If you could not find out, let me know

Customer:

its on a page saying welcombe to open source and its flashing on [email protected]: $:

Tech Specialist :

Please see this video -> http://www.youtube.com/watch?v=SmlNqo7UODE

Customer:

its on welcome to open source


and flashing on [email protected]: $ cant get out

Tech Specialist :

restart the computer

Customer:

i have

Customer:

it goes straight back to above

Tech Specialist :

on that prompt, press exit and enter

Customer:

which is the exit button

Tech Specialist :

type exit using keyboard

Customer:

it just runs what i exited from

Tech Specialist :

wait pls

Tech Specialist :

type ophcrack-launcher.sh in the prompt and press enter

Customer:

it is regret that i will have to terminate , as my wife and i have to go out, can i reconnect tomorrow

Tech Specialist :

No problem, would you like to rate me now?

Ansh P. and 8 other Computer Specialists are ready to help you