Hello my name isXXXXX will be assisting you today. I will try my best to help you
I want to format my harddrive in windows 7 how is it done
Sorry to say that you cannot format the primary drive (c drive) while you are in windows do you have windows 7 installation disc with you ?
yes I do
In that case you can boot from that installation disc and format the C drive but this will remove the operating system also so you need to re-install windows 7 after formatting.may i know the reason behind formatting C drive
I have many virus so I want to rebuild
how do I boot from the install disk?
I will guide you to do that are you currently chatting to me from the problematic PC
No But I can get it
I have to go upstairs
is it a desktop or laptop?
ok I have it here
Good.what is the make of the laptop
OK did you back up the files you needed from that thosiba laptop
I don't need any files from it. Ther are on external hard drive
OK in that case we can re-install without the discs
shall we try that
if that will format the drive
it will also format then will re-install
ok what do we do?
is it plugged to the power adapter
make sure external hard drive is not connected
it is not
good now is the laptop off now
I just am shuting it down now
once is shut down.please do the following 1.Press and hold the 0 (zero) key on your keyboard whilepowering on the computer.2.If your system offers a choice of Windows® 7 32-bit or 64-bitoperating system, select one at this time. If not, skip to step 4.3.A warning screen appears, stating that when the recovery isexecuted all data will be deleted and rewritten. Click Yes tocontinue.
please try the above steps and let me know whether you can start the process
if you find any difficulty please let me know
itt does not like the zero ket
can you explain more?
It just makes a really loud noise now it is booted up agan.
do I need to go into the bios to boot from the disk
we are first trying not to use the disc because the inbuilt partition has the ability to format and re-install windows 7
are you in desktop screen now
I am logiining now
OK once you are in let me know
I am in
now click on start all programs and see if there is a Toshiba program listed
you mean toshiba recovery wizard or utilities ?
There is neither
ok in that case we can do it from the disc.please insert the disc
ok disk is in
It wants me to run the program
No restart the PC and press F12 key repeatedly when you see the Toshiba start-up screen
that will open boot device list from that select CD/DVD drive and press enter
it is set to bot from cdrom
good now press enter to boot from CD rom
ok it is booyiing up now
it is loading files now
Good after that click on install now then select custom installation
I have to get license key up stairs
should I repair or install
now select custom install \
OK I have chosen custom
did you get the partition screen?
how many partitions are listed?
I have three 1 2 "System 3 "Primary
ON 2 is windows 7
confused can break each partition again
1 = OEM
2 = System
3 = Primary
The windows 7 that is installed is on 2
OK the system partition is only 100mb am i correct
I could install on three then format 2?
on System is 78GB
Promary is 70GB
Nothing is on the partition
as long as this is a virus issue i suggest we format both 2 and 3 partitions
in that way we can have a clean system and then re-install windows 7
This is also the 64 bit version
OK how do we format both
we can do one at a time,click on drive options
then select System partition then click on format
once that is done then select Primary partition and do the same to format it
let me know once you have formatted both
I selected System but there is no format
click on drive options (advanced) on the bottom right of that window
then only it will show format options
I am past that now how do I stop the install
cancel it please and restart the PC and boot to disc again
once you at the same partition let me know and wait for my instructions
ok I am at the install window
select custom (advanced)
then click on drive options (advanced) in the partitions window
ok I can see format now
good now select system first then format that then do the same for primary
I would like to make this just the two partitions
Can I delete one to create one large partition?
you mean you need to remove the OEM partition ?
no I want 2 and 3 to be one large partition
Onca there are one I can format it all
Make sure you do not remove the OEM because its a restore partition created by Toshiba remove only 2 and 3
there is a delete partition option select the 2 (system) and click on delete and do the same for 3 (primary)
OK they are one now and if I format that could take an hour
no it wont,first create it one partition then select to format
now there is no format
that is because first you need to create the partition then only it will show the format option
OK I did and it made two one is 100mb the other is 147GB
ok I hit format and it is back already
i am confused do you mean after you deleted both partitions then formatted it came back to 2 partitions again
NO the format was VERY fast!!
OH OK.now you see only 2 partitions the OEM and the one you just created am i correct?
I see OEM then a 100mb System partition and the third is tha primary. I think we should just hit NEXT
select the one you created then click on next to install
Windows will take so time to load
the 100mb partition is for storing boot information
takes up to 20 to 30 min usually
The last time I did this it took about 45 minutes.
I may be good from here
OH OK if you want i can wait if not we can close the session by rating my services
I will rate you. But if I need to talk to you later how is that done?
You mean to contact me in future if you get in to another computer issue ?
If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
if i am online when you post the question i will answer it if not another expert will help you solve the problem
OK I will rate you and thanks for all the help
You are welcome sir