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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5205
Experience:  MCP, RHCE
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I have not been able to get access to my Hotmail account. Ive

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I have not been able to get access to my Hotmail account. I've attempted to put in my password XXXXX it will not accept it. Can you please help me?

John :

Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with your Hotmail account. I will try my best to help you

John :

Thanks for joining the chat

John :

What is the exact message it shows when you try to sign in to your Hotmail account?

Customer:

It just asks for my account address & the password. It will not accept the password.

John :

OK,


Can i screen share with your pc and check it. You can see what all I am doing in the PC. Let me know so that I can give you the link to do that

Customer:

I do not understand what you mean. I am VERY low tech & do not understand all of the terms you may be using.

John :

OK it is a process which allows me to access your PC and check the problem you are facing in Hotmail but i will only do it with your permission.its a safe and secured too

Customer:

OK go ahead.

John :

One moment Please .do not leaves the PC. I will give you the link to do the screen sharing.


Note:-Please bookmark/add to favourites this page, use that bookmark or favourites in case you accidentally close this page during this conversation. You can also get back to this page using the email send by just answer to your email address regarding this question. There is view answer button in the email click on that and you can open this page

Customer:

I'm sorry, I do not know how to do that

John :

Its ok please click on this link http://166.78.231.170:8040/?Session=eac0315a-88b0-4f2d-ba02-bb2850efdf4f then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know

Customer:

I'm sorry again. I do not understand your instruction. I am 60 yrs. old & am not particularly computer literate.

John :

do you see the link i gave above the one that starts with http://....

Customer:

Yes

John :

click on it then you will get a small application to download and install then run it and click on join session that will allow me to get connected to your PC

Customer:

I tried to click onto your link but it will not allow me to do it.

John :

i will give you a new one

Customer:

OK

John :

please click on this link http://166.78.231.170:8040/?Session=3db3f7aa-2518-4701-a6d4-b6c79fdec7e2 and follow the instructions

John :

The problem had been solved. If you are satisfied with my services/answer please rate me using the options just below this chat box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

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