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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25436
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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What is my password

Resolved Question:

What is my password
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hello Audrea! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What kind of password XXXXX XXXXX such as email password, windows password, wireless password, etc.?

Do you have windows xp, vista, or 7, or 8, or Mac computer?

Thank you

Customer: replied 11 months ago.

Email password XXXXX a toshiba tablet


 

Expert:  Viet - Computer Tech replied 11 months ago.
What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Are you able to do anything on the toshiba tablet now?

Does the toshiba tablet have Windows xp, vista, or 7, or 8, or Android?

Thank you
Customer: replied 11 months ago.

hotmail yes i am able to do stuff it has android


 

Expert:  Viet - Computer Tech replied 11 months ago.
Please click on the website below and allow the ScreenConnect remote program to run, then we can chat and I will help you directly:

http://166.78.231.170:8040/?Session=f5196e47-ab31-47a5-a4e1-39167c3ab242

Thank you
Customer: replied 11 months ago.

i can't get on there it said webpage not availible


 

Expert:  Viet - Computer Tech replied 11 months ago.
Sorry, are you communicating with me on that toshiba tablet or the computer? Do you have a windows or mac computer?

Or can you click on the website below and follow the instructions there in order to reset your hotmail email password?

https://account.live.com/ResetPassword.aspx

Please let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further. Thank you very much.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25436
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 5 other Computer Specialists are ready to help you
Customer: replied 11 months ago.

how much longer until i get my password?


 

Expert:  Viet - Computer Tech replied 11 months ago.
I'm sorry, did you try my suggestion to get your hotmail email password XXXXX?

Or is a different kind of password? What kind of password XXXXX XXXXX asking for?

Thank you
Customer: replied 11 months ago.

email and what suggetion?!

Expert:  Viet - Computer Tech replied 11 months ago.
So you cannot sign in or use your hotmail email address right?

Per my previous suggestion, you would do the following:

1. Click on the website below:

https://account.live.com/ResetPassword.aspx

2. Type in your email address and the characters that show on that website.

3. Click on Next, and continue the instructions it show on the next page.

Thank you
Customer: replied 11 months ago.

i reached the limit.

Expert:  Viet - Computer Tech replied 11 months ago.

I'm sorry; you can try again in 24 hours. And/or you can submit the account recovery form at the website below:

https://account.live.com/acsr?rollrs=04

(Ignore the billing info if you have never paid for hotmail / xbox previously.) Thank you

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