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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 35307
Experience:  Over 20 years of consulting to the IT industry
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WINDOWS 7 DOESN T START UP GET JUST AN WHITE SCREEN WHAY TO

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WINDOWS 7 DOESN T START UP GET JUST AN WHITE SCREEN WHAY TO DO ???
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Can you please tell me the make and model of your computer?

Thank you
Customer: replied 3 years ago.

MEDION AKOYA

Thank you Herman.

We will first start with ruling out that Residual power is causing this problem. This is one of the most likely causes

Can you remove the power cable and the battery from the computer.

Then hold the power button down for 30 seconds, and release

Put the battery back in and connect the power cable.

Then start the computer and tell me if it now starts correctly please.

Thank you
Customer: replied 3 years ago.

ITS NOT WORKING I GET AN ICON SAYS VIDEOBRON WHEN I PUSH IT I GETS A WHITE SCREEN I THINK HES BLOCKED

ok, VideoBron is Dutch / German for Video Source.

I want to test if you have the output wrong, else I know what the issue is.

On the Keyboard, hold down the FN key and press F6

Does this bring up the screen?
Customer: replied 3 years ago.

NO NOTHING IS HAPPENING

This means Herman that the Video Card in the computer has failed.

The whitelight you see is the backlight of the screen (that shines through the LCD to produce an image)

It is not blocked, the actual video card has failed. There is no way to actually block this.

I am really sorry about this and you are going to have to return the computer to have the video card replaced. It is actually a known problem of this model, and is covered by the warranty, with the replacement performed at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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