How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Specialist
Category: Computer
Satisfied Customers: 3873
Experience:  MCP, RHCE
50152684
Type Your Computer Question Here...
John is online now
A new question is answered every 9 seconds

Hi, My lenovo ideapad z400 screen is blank after I tried

Resolved Question:

Hi,

My lenovo ideapad z400 screen is blank after I tried to wake it up by pressing the space key on the keyboard. I've tried to power off and on and still the screen is completely blank. Please help.

Thanks

Ruth
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

John :

Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with the laptop . I will try my best to help you

John :

Ma'am is this a Touch enabled laptop ?
When you press the power button does it shows the Lenovo start-up screen or just the blank screen?
Can you hear any beep sounds ?

Customer:

Thanks John,

Customer:

It's a touch enabled laptop. No start up screen when powered on just the blank screen. No beeping sound. Power button light stays on for few minutes then goes off.

John :

You are welcome Ma'am and thank you for the details
When press the power button can you hear the fan spinning sound from the laptop?

Customer:

No, just a light clicking sound with the keyboard light coming and then off after two seconds while the power button light still remains for a few minutes and then goes off.

John :

Please try the following


Turn off the laptop completely and disconnect the AC adapter. Remove the battery and press and hold the power button for about 60 seconds. Releases the button do not insert the battery back now plug the adapter back and turn on the computer. See if there is any change and let me know the status

Customer:

Computer is off, AC adapter unpluged but can't locate the battery. Do I have unscrew the laptop?

John :

one moment let me see if i can find a image which shows the location of battery

John :

Yes it is inside the laptop.Is this laptop still under warranty ? Standard warranty period is 1year

Customer:

Yes still under warranty.

John :

In that case opening the cover will make the warranty invalid.so please press and hold the power button for 60 seconds without the power cable

John :

usually it works when the battery is removed but if we remove the cover like i said before the warranty will get invalid so please try the above and let me know the status

Customer:

Still nothing, but thanks so much for your help. I don' t want to risk removing the cover. Will try contact the seller for assistance. Once again much appreciated your time and help. Cheers

John :

You are welcome ma'am,I don't either want you to remove the cover because that will effect the warranty and if you get into serious trouble like motherboard issues in future then you need that warranty to replace it.You need to take it to the lenovo authorized service center to fix this

Customer:

Sure will do just that and your answer might come in handy in future so will keep that in mind as well. Thanks

John :

You can find the nearest Lenovo service center in Korea by contacting on this number(NNN) NNN-NNNN(Toll Free)

02-3483-2829 (Standard Charges Apply) 9AM - 6PM Monday - Friday
9AM - 1PM Saturday

United States THINK-branded products English 1-800-426-7378 24 hours/day


IDEA-branded English 1-877-4-Lenovo (1-877-453-6686) 24 hours a day





If you are satisfied with my services/answer please rate positively using the options just below this chat box select the rating and click on submit that will do it. If you feel the need to rate me negatively, please stop and let me know what else you need to know so that I can help you further.Have a Great God Blessed Day.

Customer:

Thanks

John :

You are welcome Ma'am
have a great God blessed day

John, Computer Specialist
Category: Computer
Satisfied Customers: 3873
Experience: MCP, RHCE
John and 16 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions