Hello. My name is XXXXX XXXXX I will be assisting you today.
Is the printer connected wifi?
No Just as a stand alone unit. Sorry, that would be a lot easier.
is the printer connected to the computer using usb cable?
no. I also get a "out of memory" message on the verification report.
how is the printer connected to the computer?
It is not connected to a computer. It is set up by itself.
Could clearing the memory correct the Error 20 01?
How do you clear the memory?
When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY"
This message means the memory capacity of the unit has been exceeded. The amount of memory used depends on the amount or type of data on the documents being faxed or copied.If you get an "Out of Memory" message while scanning the first page, press Stop/Exit to cancel scanning.If you get an "Out of Memory" message while scanning a subsequent page, you can either press Start to transmit or copy the pages that were scanned so far, or press Stop/Exit to cancel the operation.
"Out of Memory" message with Fax Storage On? When Fax Storage is set to On, copies of all received faxes are stored in the memory, thus using up a portion of the memory available for other functions. The Fax Storage feature is utilized for Fax Forwarding, Fax Paging and Remote Retrieval. If you do not need these features, verify that Fax Storage is set toOff by doing the following:
If you do need the features that require Fax Storage to be On, the stored faxes will need to be erased or printed to remove them from the memory and to allow additional memory to be available. Follow these steps to print the stored faxes:
once done let me know the status
It states "no document"
install paper the tray must be empty
I have already done what you recommended prior to contacting you, and agin now. Paper tray is half full. The LED screen doesn't say "Out of Memory", the printed verification report does.
Initially, determine if there is a dialtone by temporarily replacing the All-In-One Printer with a regular phone. If there is, dial a fax number and note if the said number will ring and answer with a fax tone.If no dialtone, then it would be a phone company concern.
Offhand, if there is a dialtone using the regular phone, reconnect the MFC-8860dn:
The only thing I haven't done is add memory. I'll contact a Brother repair center tomorrow. Is the picture in CHAT really you?
thats correct sir
if you have added memory try to remove the new ram and connect the old and check of the old one works fine without error.
Ok will do. In the immortal words of "Wayne".........Shwing .....you're Excellent! Thank you!
Thanks you sir
XXXXX@XXXXXX.XXX , Mesa, Arizona XXX-XXX-XXXX, Brad
try the old memory module first to check the error then after that remove the old one and install the new memory module if the error persists get the new memory module replaced it must be in warranty.
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Did you get my prevo\ious reply?
is that the email and phone number?
the chat system removes it automatically as customer info is secure and is not displayed on chat.
Oh well. Thank you for responding, you did an excellent job!
Thank you for using our service sir and you have a great day ahead.
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