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To use Kies Air you have to have the Kies software installed on your computer and the Kies Air software installed on your android device
The desktop software is downloadable at:
The Kies Air for your phone or android device is downloadable at:
Have Kies Air on PC. Phone comes with Kies Air. Don't know how to use either.
The official Samsung Video showing Kies Desktop and Kies Air working and setup is online at:
Phone says enter a certain URL in the browser to set up. Should I do that 1st or go to the video?
Watch the video first
And then use the interactive Kies tutorial at:
Which gives more detail on the backup process
The video shows setting up the connection between your desktop and android device
And you can bookmark the links if you need any of the steps in the future
If kies Air is not working you can use the Kies Desktop and connect the phone using a USB cable (that came with your phone) to transfer/backup data to your computer
You would want to open a second question in the phone section so a new live chat question can be opened
I can request this question be moved to the cell phone area but it wouldn't keep the live chat
The android/phone section JustAnswer page is at