Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
Is the computer nearby now?
Let me know when ready to chat pleaase.
Thanks, XXXXX XXXXX down that computer, if it's not already
Now start it up and as soon as it starts, keep tapping the F8 key in your keyboard
Advanced Menu Option will appear
Choose safe mode in the menu to continue
or with command prompt
or just plain safe mode
Safe mode or safe mode with networking
i just did safe mode only
not an issue, it should start up fine now
Let me know once you are into desktop
i am at the sign on screen
preparing your desktop
icons are up
it is saying this tho
failed to connect to window service - Windows cound not connect to the syte event notification
not an issue
now do this please
Click on start(left bottom of the screen) > Type System Restore in search > Hit enter.In system restore choose a date when everything was running fine > Continue with the restore process > Computer will restart after a restore.Note: You will not loose any data or information during a restoration process.
After it restarts, it should work fine
Let me know how it goes.
ok - restarting now
not out of the woods yet
Not an issue, I will wait. :-)
Home Free :)