Hello Gwen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have lots of data on your computer, such as documents or pictures, etc.? We need to clean up your computer.Can we do a remote session, so I can chat with you and help you directly?Please let me know. Thank you
Yes, have a fair bit of data but have been putting a lot on to thumb drives. Prepared to do remote session.
Please click on the website below and allow the ScreenConnect remote program to run:http://22.214.171.124:8040/?Session=96a8e75e-96ee-4cc0-864f-cf185cc110e2Thank you