Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
Can you please provide a link to the video with which you are having a problem so I can take a look?
Is this the video, or just the thumbnail image that you have the problem with?
You can see it at http://www.masterfulonlinedating.com
OK... one sec
This actually looks good to me so far.
The actual video is fine. It's just the still image that people see before they play the video.
That looks correct to me as well. Is it on this page, or on the Youtube site?
It's on the page. You don't notice anything strange on the right edge of the image?
I see a very small sliver next to the curtain... is that what you mean? If so, I can tell you how to fix that.
The aspect ratio is slightly off from the 16:9 that Youtube is displaying.
and youtube doesn't use safe margins.
are those the exact dimensions of the original?
I'm not sure. It says the dimensions are 960 x 540.
on your computer?
When you go to your video manager, you should see the thumbnails. Does the thumbnail appear the same way?
Is there another one there that you can select that looks OK?
This is all you have to change to correct it.
I've also tried uploading different versions of the video with different lengths so that I get different thumbnail options.
What you can do is create a thumbnail image and then click "custom thumbnail and then just upload it.
That way you have control over what it looks like.
I did that. I didn't have to select custom because I got the thumbnail I wanted, but I had the same problem.
In the thumbnail that you upload. you must crop it so that it doesn't contain anything in it that you don't want.
Yes, it was perfect.
The problem is that your video does contain that edge that you don't want to see.
That is part of the video
But I don't see it anywhere in the video, and it comes up with every different thumbnail.
It's in the video. Trust me. If you want to send me an image, I can crop it properly for you.
Ok. Give me a second.
When I click the attach icon on this page, it asks me a bunch of questions. What's the easiest way to send it?
just upload to wikisend.com and then give me the code it gives you
Here's one I made from the video
with a capture
If you upload that as a custom thumbnail, it should look correct.
http://wikisend.com/download/281552/Screen shot 2013-08-15 at 12.30.01 PM.png
Here's the link
Sorry about the delay, I didn't realize I needed to scroll down to see your last message.
Oh... don't worry.
Download that and then upload as a custom thumbnail. Yours was actually already very close.
Once you upload it and select it, it should be set as the default thumbnail.
Interesting. I'll try it.
I simply upload it after clicking custom thumbnail?
How exactly do I upload it? If I download the image onto my computer won't it have all the white space around it?
You should be able to just copy that link and paste it in there, too
when you upload.
If you want to do it right from my site.
Oh, I'll try that.
I'm a little confused, because when I click custom thumbs, it takes me to my files.
Yes... then just paste that link in there.
and click ok
Yes, I just tried to upload it after saving it in a file, but I was told to try again. I'm presently trying again.
Hmmm. Still didn't work.
You can try this one. A jpg instead of png. http://brainchamber.com/Thumb16x9.jpg
Ok. That definitely should work.
That's why they call me "Mr. Make things happen"
Ok... nobody calls me that.
It might take a little while to update the thumbnail.
Something seems to be wrong because I still have the lines.
Maybe I didn't save the change. I'll try again.
It might take a little while to update.
It's fixed! Thank you so much. Would it be possible to explain how you fixed the image so that I can do it for myself in the future if I have this problem again?
Actually, all I did was go into photoshopp
Then I clicked on crop and I set the dimensions to 16x9, pulled in the edges a tiny bit and cropped
I did that because youtube will display it in those proportions
And by doing that I was able to make sure we were controlling exactly what was contained in those proportions
Is there anything I should know about how much to pull in the edges?
Just a tiny bit... as long as you can see that you are cropping inside the edges... that's the only reason... to make sure you are not cropping outside the original, which is possible to do in photoshop.
Ideally, you can crop your source video to 16x9
And then you don't have to worry about the thumbnail.
Your video is ever so slightly wider than 16x9
But we are not seeing the extra on the sides because youtube cuts it off.
Ok, great! Thanks.