How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 7923
Experience:  20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Type Your Computer Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

When I upload a video to youtube, vertical lines appear on

Resolved Question:

When I upload a video to youtube, vertical lines appear on the edge of the image that people see before the video starts to play. It gives the image a bunched up look. This gives the landing page where I place the video an unprofessional appearance. How can I stop this from happening? I have a Mac and use Safari. The video is 452.4 MB, dimensions 950 x 540. The video is about 3 minutes long. Not high definition.
Submitted: 11 months ago.
Category: Computer
Expert:  replied 11 months ago.

XXXXX XXXXXnigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

XXXXX XXXXXnigan :

Can you please provide a link to the video with which you are having a problem so I can take a look?

XXXXX XXXXXnigan :

Is this the video, or just the thumbnail image that you have the problem with?

Customer:

You can see it at http://www.masterfulonlinedating.com

XXXXX XXXXXnigan :

OK... one sec

XXXXX XXXXXnigan :

This actually looks good to me so far.

Customer:

The actual video is fine. It's just the still image that people see before they play the video.

XXXXX XXXXXnigan :

That looks correct to me as well. Is it on this page, or on the Youtube site?

Customer:

It's on the page. You don't notice anything strange on the right edge of the image?

XXXXX XXXXXnigan :

I see a very small sliver next to the curtain... is that what you mean? If so, I can tell you how to fix that.

Customer:

Yes.

XXXXX XXXXXnigan :

Ok.

XXXXX XXXXXnigan :

The aspect ratio is slightly off from the 16:9 that Youtube is displaying.

XXXXX XXXXXnigan :

and youtube doesn't use safe margins.

XXXXX XXXXXnigan :

are those the exact dimensions of the original?

Customer:

I'm not sure. It says the dimensions are 960 x 540.

XXXXX XXXXXnigan :

on your computer?

Customer:

Yes

XXXXX XXXXXnigan :

When you go to your video manager, you should see the thumbnails. Does the thumbnail appear the same way?

Customer:

Yes

XXXXX XXXXXnigan :

Is there another one there that you can select that looks OK?

XXXXX XXXXXnigan :

This is all you have to change to correct it.

Customer:

I've also tried uploading different versions of the video with different lengths so that I get different thumbnail options.

XXXXX XXXXXnigan :

What you can do is create a thumbnail image and then click "custom thumbnail and then just upload it.

XXXXX XXXXXnigan :

That way you have control over what it looks like.

Customer:

I did that. I didn't have to select custom because I got the thumbnail I wanted, but I had the same problem.

XXXXX XXXXXnigan :

In the thumbnail that you upload. you must crop it so that it doesn't contain anything in it that you don't want.

Customer:

Yes, it was perfect.

XXXXX XXXXXnigan :

The problem is that your video does contain that edge that you don't want to see.

XXXXX XXXXXnigan :

That is part of the video

Customer:

But I don't see it anywhere in the video, and it comes up with every different thumbnail.

XXXXX XXXXXnigan :

It's in the video. Trust me. If you want to send me an image, I can crop it properly for you.

Customer:

Ok. Give me a second.

XXXXX XXXXXnigan :

ok

Customer:

When I click the attach icon on this page, it asks me a bunch of questions. What's the easiest way to send it?

XXXXX XXXXXnigan :

just upload to wikisend.com and then give me the code it gives you

Customer:

When I click the attach icon on this page, it asks me a bunch of questions. What's the easiest way to send it?

XXXXX XXXXXnigan :

Here's one I made from the video

XXXXX XXXXXnigan :

with a capture

XXXXX XXXXXnigan :

If you upload that as a custom thumbnail, it should look correct.

XXXXX XXXXXnigan :

Still there?

Customer:

http://wikisend.com/download/281552/Screen shot 2013-08-15 at 12.30.01 PM.png

Customer:

Here's the link

Customer:

Sorry about the delay, I didn't realize I needed to scroll down to see your last message.

XXXXX XXXXXnigan :

Oh... don't worry.

XXXXX XXXXXnigan :

Download that and then upload as a custom thumbnail. Yours was actually already very close.

XXXXX XXXXXnigan :

Once you upload it and select it, it should be set as the default thumbnail.

Customer:

Interesting. I'll try it.

Customer:

I simply upload it after clicking custom thumbnail?

XXXXX XXXXXnigan :

Yes

Customer:

How exactly do I upload it? If I download the image onto my computer won't it have all the white space around it?

XXXXX XXXXXnigan :

No.

XXXXX XXXXXnigan :

You should be able to just copy that link and paste it in there, too

XXXXX XXXXXnigan :

when you upload.

XXXXX XXXXXnigan :

If you want to do it right from my site.

Customer:

Oh, I'll try that.

Customer:

I'm a little confused, because when I click custom thumbs, it takes me to my files.

XXXXX XXXXXnigan :

Yes... then just paste that link in there.

XXXXX XXXXXnigan :

and click ok

Customer:

Yes, I just tried to upload it after saving it in a file, but I was told to try again. I'm presently trying again.

Customer:

Hmmm. Still didn't work.

XXXXX XXXXXnigan :

Didn't upload?

Customer:

No.

XXXXX XXXXXnigan :

You can try this one. A jpg instead of png. http://brainchamber.com/Thumb16x9.jpg

Customer:

I'll try.

XXXXX XXXXXnigan :

Ok. That definitely should work.

Customer:

It worked!

XXXXX XXXXXnigan :

That's why they call me "Mr. Make things happen"

XXXXX XXXXXnigan :

Ok... nobody calls me that.

XXXXX XXXXXnigan :

It might take a little while to update the thumbnail.

Customer:

Something seems to be wrong because I still have the lines.

Customer:

Maybe I didn't save the change. I'll try again.

XXXXX XXXXXnigan :

It might take a little while to update.

Customer:

It's fixed! Thank you so much. Would it be possible to explain how you fixed the image so that I can do it for myself in the future if I have this problem again?

XXXXX XXXXXnigan :

No.

XXXXX XXXXXnigan :

OK

XXXXX XXXXXnigan :

Actually, all I did was go into photoshopp

XXXXX XXXXXnigan :

Then I clicked on crop and I set the dimensions to 16x9, pulled in the edges a tiny bit and cropped

XXXXX XXXXXnigan :

then saved

XXXXX XXXXXnigan :

I did that because youtube will display it in those proportions

XXXXX XXXXXnigan :

And by doing that I was able to make sure we were controlling exactly what was contained in those proportions

Customer:

Is there anything I should know about how much to pull in the edges?

XXXXX XXXXXnigan :

Just a tiny bit... as long as you can see that you are cropping inside the edges... that's the only reason... to make sure you are not cropping outside the original, which is possible to do in photoshop.

XXXXX XXXXXnigan :

Ideally, you can crop your source video to 16x9

XXXXX XXXXXnigan :

And then you don't have to worry about the thumbnail.

XXXXX XXXXXnigan :

Your video is ever so slightly wider than 16x9

XXXXX XXXXXnigan :

But we are not seeing the extra on the sides because youtube cuts it off.

Customer:

Ok, great! Thanks.

Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 7923
Experience: 20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Michael Hannigan and 10 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.