My name is XXXXX XXXXX X'XX be assisting you with this issue.
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there are a few options available
can you start the computer and keep pressing F8
it should come up with a black window with a menu
select safe mode
I am retarting now do I hold f8
where is safe mode
I have menu up but I cant find safe mode
what are the options?
date time, security, startup, restart, hdd diagnostic program
did you press F8 or F2?
it com in BIOS setup utility
can you tell me the brand and model of your computer?
lenova thinkpad T410
does it have windows 7?
ok are you holding down the F8 key
or tapping it?
I held it down
can you just tap on it
as soon as you start it up
okay will do
it come up stuck key 42 error 0210
press f1 to setup
ok that means you might have press it a few too many times
wait until the lenovo is displayed
okay I log in safe mode
yes go into safe mode
okay im in
we need to go through one of the methods described here <click here>
there are three methods
I would use method 2
and try to fix a corrupted user profile
okay will try now
how did you go?
let me know if you get stuck
all sorted thankyou created new profile and all good thankyou so much