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ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1380
Experience:  Over 15 years experience as a computer technician.
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is there a fee for this?

Resolved Question:

is there a fee for this?
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

ChrisC :

Hi, my name is XXXXX XXXXX I'll be happy to help you today!

ChrisC :

Yes there is in fact a fee as this is a paid tech supports site and it looks like it has already been collected :) It looks like in your case based upon the options you selected it is 38 dollars.

ChrisC :

Now if you'd like to tell me the issue you are having perhaps I can help? If not then I can also send your question to customer service. Your choice!

ChrisC :

Just reply when you are ready!

Expert:  ChrisC replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 1 year ago.

OK thanks. I need to back up some files on the sandisk but have no idea how to, after plugging it in. I see a couple boxes appear but no idea what to click on.

Expert:  ChrisC replied 1 year ago.
OK great lets work through this. TO begin can you tell me what version of Windows you are running? If you are unsure, just go to the start menu and then RIGHT click on computer and choose properties. A box should come up that should say Windows (XP, Vista, 7, 8)
Customer: replied 1 year ago.

vista

Expert:  ChrisC replied 1 year ago.
ok great. Go to the start menu and Left Click on computer. Do you see the san disk listed as a drive in here? It wont be C or D.
Customer: replied 1 year ago.


yes

Expert:  ChrisC replied 1 year ago.
ok great go ahead and double click that, then leave that window open.
Now go to start and click on computer again. Browse to the files you want to back up. If they are just default documents, pictures, etc, then there should be shortcuts to that stuff in the left of the window. Once you have located the files you want to back up, simply right click them (you can select multiple files at once by holding down the CTRL key), choose copy. Then go back to the San Disk window, right click in an empty spot and choose paste. This will copy all of the files you selected over to the san disk and you're done!

If you have any trouble or questions just reply!
Otherwise do remember tor ate once you're satisfied!
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 1380
Experience: Over 15 years experience as a computer technician.
ChrisC and 8 other Computer Specialists are ready to help you
Expert:  ChrisC replied 1 year ago.
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