Hi, my name is XXXXX XXXXX I'll be happy to help you today!
Yes there is in fact a fee as this is a paid tech supports site and it looks like it has already been collected :) It looks like in your case based upon the options you selected it is 38 dollars.
Now if you'd like to tell me the issue you are having perhaps I can help? If not then I can also send your question to customer service. Your choice!
Just reply when you are ready!
OK thanks. I need to back up some files on the sandisk but have no idea how to, after plugging it in. I see a couple boxes appear but no idea what to click on.