For Online Computer Support, Ask a Computer Technician
I would like to assist you with this issue today.
Are you using the same laptop to connect to justanswer?
Are you connected to the same wifi to which the laptop is connected?
Do you have access to the laptop and is it connected to the wifi now?
I see that you are attempting to close the chat but we have not yet resolved the issue and i would like to assist you with it.
Yes it's thesame network. Will open up browser andwillconnect but will not pull up pages. hardware diagnosis said no problems were found
Can you go to command prompt, type ipconfig /all
I don't know what that is
take a screenshot, upload it on postimage.org and send me the link.
Can you click on Start
do you see run there?
or a search box
if you see a search box, type run and press enter OR click on run directly
in run, type cmd and press enter again.
it should open a black window, when there (let me know)
can you type ipconfig /all
then take a screenshot of (what its displaying)
It's the same screenshot as the one you sent before.
sorry having todo this off my phone
Can you type in ping -t www.google.com
and tell me what you see?
on the computer explorer bar?
In that black window
ping-t not recognized as a internal or external command
after ping there is a space
type it exactly like this
ping -t www.google.com
abunch of reply from 220.127.116.11
Can you open Network Connections and take a screenshot
bytes=32 time= 9/10 ttl=55
Those are your network PCs
Click start and in search type
press enter, take screen shot.
Do you have another browser on this system?
Can you open internet explorer, and type in 18.104.22.168
then search to see if somethings opens
ie cannot display the webpage
tried the search tab and the placethat displays the website
Please send screenshot, you need to type the IP Address in the Address Bar of the internet explorer
On the Internet Explorer -> Tools -> Internet Options -> Connections -> Lan Settings (take the screenshot and send)
Also is this wifi behind a server or a firewall or is the wifi router directly connected to the internet without any (server / switches) in between.
other laptops and phones can connect. And at any wifi place it does the same thing. it started this acouple years ago and just quit using it. one day itwas fine. Then started doingit. same network and everything
It can be fixed but needs troubleshoting
Uncheck "use a proxy"
So should Ijust take it somewhere?
Uncheck "automatically detec settings"
I hope we'll have it fixed within the next few minutes
then click OK, Apply, OK again
Great & Congratulations.
Do you need assistance with any other issue?
Will do.... I swear Itried that before. Maybe Idid it wrong lol thank you