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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1884
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Sony vaio model pcg-5j2L connects to wifi, connected to internet.

Resolved Question:

Sony vaio model pcg-5j2L connects to wifi, connected to internet. says internet explorer can't display webpage even on home screen on any network I try. how do you solve this issue? I tried resetting network adapter but doesn't solve the issue
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

KamilAnwar :

Hello

KamilAnwar :

I would like to assist you with this issue today.

KamilAnwar :

Are you using the same laptop to connect to justanswer?

Customer:

No,

KamilAnwar :

Are you connected to the same wifi to which the laptop is connected?

KamilAnwar :

Do you have access to the laptop and is it connected to the wifi now?

KamilAnwar :

I see that you are attempting to close the chat but we have not yet resolved the issue and i would like to assist you with it.

Customer:

Yes it's thesame network. Will open up browser andwillconnect but will not pull up pages. hardware diagnosis said no problems were found

KamilAnwar :

Can you go to command prompt, type ipconfig /all

Customer:

I don't know what that is

KamilAnwar :

take a screenshot, upload it on postimage.org and send me the link.

Customer:

http://s15.postimg.org/mjl4h2t4r/20130803_013739.jpg

KamilAnwar :

Can you click on Start

Customer:

Ok, then?

KamilAnwar :

do you see run there?

KamilAnwar :

or a search box

Customer:

Yeah

KamilAnwar :

if you see a search box, type run and press enter OR click on run directly

KamilAnwar :

in run, type cmd and press enter again.

KamilAnwar :

it should open a black window, when there (let me know)

Customer:

I'm there

KamilAnwar :

can you type ipconfig /all

KamilAnwar :

then take a screenshot of (what its displaying)

Customer:

http://s15.postimg.org/mjl4h2t4r/20130803_013739.jpg

KamilAnwar :

It's the same screenshot as the one you sent before.

Customer:

http://s16.postimg.org/fax38slyd/20130803_014541.jpg

Customer:

sorry having todo this off my phone

KamilAnwar :

I understand

KamilAnwar :

Can you type in ping -t www.google.com

KamilAnwar :

and tell me what you see?

Customer:

on the computer explorer bar?

KamilAnwar :

In that black window

Customer:

ping-t not recognized as a internal or external command

KamilAnwar :

ping -t

KamilAnwar :

after ping there is a space

KamilAnwar :

type it exactly like this

KamilAnwar :

ping -t www.google.com

Customer:

abunch of reply from 74.125.227.20

KamilAnwar :

Ok

KamilAnwar :

Can you open Network Connections and take a screenshot

Customer:

bytes=32 time= 9/10 ttl=55

KamilAnwar :


Can you open Network Connections and take a screenshot



Customer:

http://s11.postimg.org/4kxo7geur/20130803_020131.jpg

KamilAnwar :

Those are your network PCs

KamilAnwar :

Click start and in search type

KamilAnwar :

ncpa.cpl

KamilAnwar :

press enter, take screen shot.

Customer:

http://s23.postimg.org/8bjav3vvv/20130803_020557.jpg

KamilAnwar :

Do you have another browser on this system?

Customer:

No

KamilAnwar :

Can you open internet explorer, and type in 74.125.227.20

KamilAnwar :

then search to see if somethings opens

Customer:

ie cannot display the webpage

Customer:

tried the search tab and the placethat displays the website

KamilAnwar :

Please send screenshot, you need to type the IP Address in the Address Bar of the internet explorer

KamilAnwar :

On the Internet Explorer -> Tools -> Internet Options -> Connections -> Lan Settings (take the screenshot and send)

KamilAnwar :

Also is this wifi behind a server or a firewall or is the wifi router directly connected to the internet without any (server / switches) in between.

Customer:

http://s18.postimg.org/4ni8nlibt/20130803_021801.jpg

Customer:

other laptops and phones can connect. And at any wifi place it does the same thing. it started this acouple years ago and just quit using it. one day itwas fine. Then started doingit. same network and everything

KamilAnwar :

It can be fixed but needs troubleshoting

Customer:

http://s22.postimg.org/f30zpruq9/20130803_022144.jpg

KamilAnwar :

Uncheck "use a proxy"

Customer:

So should Ijust take it somewhere?

KamilAnwar :

Uncheck "automatically detec settings"

KamilAnwar :

I hope we'll have it fixed within the next few minutes

Customer:

Ok done

KamilAnwar :

then click OK, Apply, OK again

KamilAnwar :

now try

KamilAnwar :

google.com

Customer:

it works...

Customer:

thank you

KamilAnwar :

Great & Congratulations.

KamilAnwar :



Please remember to RATE my answer OK SERVICE, GOOD SERVICE OR EXCELLENT SERVICE , otherwise I do not receive any credit for answering your question



KamilAnwar :

Do you need assistance with any other issue?

Customer:

Will do.... I swear Itried that before. Maybe Idid it wrong lol thank you

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 1884
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 2 other Computer Specialists are ready to help you

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