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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4836
Experience:  Certified Computer expert with over 10 years experience.
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i having password XXXXX where I try to change my password

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i having password XXXXX where I try to change my password XXXXX several occasions to be only lock out of my account. This issue been going on for 2 weeks now. The password XXXXX meter do not register from weak to strong when I input a new password. Password XXXXX meter stays in the red saying invalid password XXXXX I start typing new password.
Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

Can you please tell me what it is you are trying to change your password XXXXX?

Is it your email account? If so please tell me who your email provider is, for example, yahoo, hotmail, gmail, or something else.

Customer: replied 3 years ago.

Its my Yahoo account which includes Yahoo email. I hope you can help me.

I sure can, are you able to log into the yahoo account right now or are you locked out?
Customer: replied 3 years ago.



Ok what would probably be easiest is if I connected to your computer so I could go through the password XXXXX with you and make sure it works. Would you like to try that?
Customer: replied 3 years ago.


Ok excellent. Please click on the lonk below to connect, if anything pops up asking you to Run or Allow make sure you click Yes.

Please rate my service.

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