Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?
can you Access your computer now? we can go step by step and fix it together
can you try to install your game now
are you getting any error messages?
(why are you unable to install?)
Yes. something like "Cyclic Reduncancy"
are you trying to install from cd ?
can you go to your MY COMPUTER, do you see your cd drive ?
(if you don't know how to Access your MY COMPUTER, please let me know)
Yes I am there. and see the icons for the game
can you right click on your cd drive, do you see COPY?
can you select copy
when done, please let me know
can you go to your desktop
right click somewhere, and select PASTE
ok. it appears it is downloading.
yes, let's wait
ok. it says ten or so minutes.
I will let you know when its done. thanx
you are welcome, i will be here
Message"Cannot copy data2: Invalid MS-DOS function
can you remove the cd, and clean its surface with a cloth
and then try again (copy from mycomputer, paste to desktop)
cleaned and restarted.
is it transfering now? let's wait
this time it was able to read
now can you remove your cd
we don't need it any more
we will install from desktop
can you go to your new folder on your desktop and then find the installation file in the folder and then install from there
there must be an installation file, like install.exe, setup.exe or start.exe etc
ok. cd removed and located file
is it installing now ?
I am using the installshield wizard from the file
ok, can you follow on-screen instructions carefully and then install your game
(press next, next, etc..)
currently in install.
still installing. slow
what is it asking?
asking me to insert play disc. doing so
doesn't recognize disc Message: "set up could not find a file on the specified path or disc. Please check that the proper disc is inserted or specify a new path"
can you try to install from the cd now
this time it should work
I will try
installing from disc
asked for play disc. still processing
set up and loading of game took a little while, but successful install. thank you
you are welcome
i will be happy if you rate my assistance (bad-ok-good etc..) before leaving. have a nice day,best regards.
You also sir, Thanks again.