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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I just purchased Axis and Allies RTS (2004). I am having problems

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I just purchased Axis and Allies RTS (2004). I am having problems with installation. I am using an older HP lap top Windows XP operating system. Not sure what if, or what to do?

XXXXX XXXXXnell :

Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.
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Hello sir/madam, are you currently using the computer in question now?

Customer:

No!

XXXXX XXXXXnell :

can you Access your computer now? we can go step by step and fix it together

Customer:

Yes!

XXXXX XXXXXnell :

can you try to install your game now

XXXXX XXXXXnell :

are you getting any error messages?

XXXXX XXXXXnell :

(why are you unable to install?)

Customer:

yes

XXXXX XXXXXnell :

waiting

Customer:

yes

XXXXX XXXXXnell :

are you getting any error messages?

Customer:

Yes. something like "Cyclic Reduncancy"

XXXXX XXXXXnell :

are you trying to install from cd ?

Customer:

yes. CD

XXXXX XXXXXnell :

can you go to your MY COMPUTER, do you see your cd drive ?

XXXXX XXXXXnell :

(if you don't know how to Access your MY COMPUTER, please let me know)

Customer:

Yes I am there. and see the icons for the game

XXXXX XXXXXnell :

can you right click on your cd drive, do you see COPY?

Customer:

yes

XXXXX XXXXXnell :

can you select copy

XXXXX XXXXXnell :

when done, please let me know

Customer:

just did

XXXXX XXXXXnell :

can you go to your desktop

XXXXX XXXXXnell :

right click somewhere, and select PASTE

Customer:

ok. it appears it is downloading.

XXXXX XXXXXnell :

yes, let's wait

Customer:

ok. it says ten or so minutes.

XXXXX XXXXXnell :

yes

Customer:

I will let you know when its done. thanx

XXXXX XXXXXnell :

you are welcome, i will be here

Customer:

Message"Cannot copy data2: Invalid MS-DOS function

XXXXX XXXXXnell :

can you remove the cd, and clean its surface with a cloth

Customer:

yes

XXXXX XXXXXnell :

and then try again (copy from mycomputer, paste to desktop)

Customer:

ok

XXXXX XXXXXnell :

waiting

Customer:

cleaned and restarted.

XXXXX XXXXXnell :

is it transfering now? let's wait

Customer:

yes

XXXXX XXXXXnell :

ok,let's wait

Customer:

All done

XXXXX XXXXXnell :

this time it was able to read

XXXXX XXXXXnell :

now can you remove your cd

XXXXX XXXXXnell :

we don't need it any more

XXXXX XXXXXnell :

we will install from desktop

XXXXX XXXXXnell :

can you go to your new folder on your desktop and then find the installation file in the folder and then install from there

XXXXX XXXXXnell :

there must be an installation file, like install.exe, setup.exe or start.exe etc

Customer:

ok. cd removed and located file

XXXXX XXXXXnell :

is it installing now ?

Customer:

I am using the installshield wizard from the file

XXXXX XXXXXnell :

ok, can you follow on-screen instructions carefully and then install your game

XXXXX XXXXXnell :

(press next, next, etc..)

Customer:

currently in install.

XXXXX XXXXXnell :

waiting

Customer:

ok

Customer:

still installing. slow

XXXXX XXXXXnell :

waiting

Customer:

now asking

XXXXX XXXXXnell :

what is it asking?

Customer:

asking me to insert play disc. doing so

XXXXX XXXXXnell :

ok, waiting

Customer:

doesn't recognize disc Message: "set up could not find a file on the specified path or disc. Please check that the proper disc is inserted or specify a new path"

XXXXX XXXXXnell :

can you try to install from the cd now

XXXXX XXXXXnell :

this time it should work

Customer:

I will try

XXXXX XXXXXnell :

waiting

Customer:

installing from disc

XXXXX XXXXXnell :

waiting

Customer:

asked for play disc. still processing

XXXXX XXXXXnell :

waiting

Customer:

set up and loading of game took a little while, but successful install. thank you

XXXXX XXXXXnell :

you are welcome

XXXXX XXXXXnell :

i will be happy if you rate my assistance (bad-ok-good etc..) before leaving. have a nice day,best regards.

Customer:

You also sir, Thanks again.

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