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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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Hello there, My Samsung Story 1.5TB harddrive is not recognized

Customer Question

Hello there,

My Samsung Story 1.5TB harddrive is not recognized by USB. It spins up, but is not recognized by any of my three computers. Using different USB cables does not fix. Using different external enclosure does not fix.
Where would I find a new controller for it?
model: HX-DU015EB

Very much appreciate any help. Thank you.

JohnM
Submitted: 1 year ago.
Category: Computer
Expert:  Marco replied 1 year ago.

businesslegions :

Hi there,

businesslegions :

The other 3 computers that you tested with

businesslegions :

are they all windows?

Customer:

Yes, XP, 7, and 8

businesslegions :

ok

businesslegions :

are you able to use Gparted live to see if it can detect your hard drive

businesslegions :

<click here>

businesslegions :

follow the instructions on the page and select Gparted Live on USB

Customer:

Ah, looks good. I believe I have an 8GB stick laying around

businesslegions :

if it doesn't work then that means there is a fault with the actual hard drive

Customer:

Ok, assuming that there is a fault, what might I do next?

Customer:

Gparted suggests FAT16, but my WIN8 machine doesn't appear to have that option, only FAT32. I'll try that....

businesslegions :

then you may need to ask a recovery company to get the files from the hard drive and then buy another one

businesslegions :

that's if you want to restore the files

Customer:

Yes, I want the files. I was hoping to find out where to get the exact controller for it. I am under the impression that could possible be the cause of the problem, and replacing it the solution. thoughts?

businesslegions :

does that make sense?

Customer:

I don't really know, to be sure! That's my question, where do I find a new controller.

businesslegions :

what do you mean by controller?

businesslegions :

you have already changed the enclosures

Customer:

Very sorry for the lack of specifics. I mean the actual electronic board (PCB?) on the drive. I was under the impression it might work to switch it out with an identical board. However, I also heard that this would not work for larger drives (over 500GB).

Customer:

I was hoping for some insight into the matter here, and/or a reference to how to indentify the part, and a relevant supplier.

businesslegions :

I see

businesslegions :

have a look at this <click here>

businesslegions :

check if yours is the same HD154UI

businesslegions :

then you can check with samsungparts.com or call them on that number

businesslegions :

if they don't have it try http://www.hddzone.com/samsung-pcb-c-5.html

Customer:

I just found this http://www.digikey.com/

businesslegions :

I would try samsungparts.com first since it's specific to samsung products

Customer:

Sounds good, but I need to know if it's possible. Then, how do I find out the specific part ID on my drive, in order to match the part. Is this something you can help me with?

businesslegions :

is it HD154UI?

businesslegions :

if you check the model of the drive

businesslegions :

and also on the bottom of the PCB board there should be a code like PHAZD....

Customer:

just a sec

Customer:

yes, hd154ui

businesslegions :

ok

businesslegions :

then on the actual PCB board

businesslegions :

at the bottom of it

businesslegions :

do you see a code

Customer:

paazdaueb61131

businesslegions :

ok that is the code you need to use when you call samsungparts.com

Customer:

that's under a barcode...

Customer:

yeah? nice.

businesslegions :

here's also a guide: <click here>

Customer:

I'm not getting a return at samsungparts... let me try again

businesslegions :

<click here>

Customer:

just manuals at samsungparts.com for the hd154ui model, dang

businesslegions :

http://www.samsungparts.com

Customer:

Your link didn't come through.

businesslegions :

http://www.hddzone.com/samsung_pcb_swap_replacement_guide.html

Customer:

The part number doesn't seem to return anything, and I'm not seeing anything etched on the board

Customer:

The link you sent, is telling me that my problem is not PCB. Well dang.

Customer:

So, the drive spins up, but not recognized. Any other ideas?

Customer:

Here's what it said "HDD will power up normally and be recognized correctly but will report a size of 0 bytes"

businesslegions :

if you go do disk manager

Customer:

I do sometimes get a drive letter, as if mounted, but 0 bytes....

businesslegions :

what does it say? does it pick it up at all?

Customer:

I've tried say, 6 times. I only 2 have I gotten a drive letter assigned. Usually, a "USB malfunction" from windows. OK, I plugged it back in and have a letter, but 0 bytes

Customer:

properties says status is working properly

Customer:

let me know if Event Viewer would help, or where else to look....

businesslegions :

no event viewer won't help

businesslegions :

the only thing that i suggested is to use Gparted

Customer:

I don't know about these newer disks, but I've saved one before by retrieving the backup index, after the primary one became corrupted

businesslegions :

and see if it can detect your hard drive

Customer:

OK, I'm working on Gparted

businesslegions :

that is your best best

Customer:

Tuxboot is loading it on the stick now, 50% completed

Customer:

Gparted Live can fix, or just diagnose?

Customer:

almost there

businesslegions :

it can do both depending on the issue

Customer:

Ah, great, well, in order to keep our conversation, I'm going to remove the stick, and boot it on the win7 system. I hope the Samsung continues to show a shred of life enough to try Gparted...

Customer:

I'll need to boot from USB, and I assume my lenovo T61P that's running WIN7 can do that. Pretty sure...

Customer:

ok, have Gparted up

businesslegions :

ok

businesslegions :

can it detect the hard drive?

Customer:

Ok, now that Gparted has loaded (I'm at the Configuring console-data screen). Should I plug in the Samsung drive, or should I have already done so?

Customer:

Sorry, meaning, should I boot Gparted with the Samsung already plugged in?

Customer:

It's asking me how I want to treat keymaps.

Customer:

Pretty sure since it's a laptop, select "don't touch keymap", which is the default.

Customer:

I just plugged it in without reboot, we'll see...

businesslegions :

no plug it in

Customer:

have the GUI, it's looking for something...

businesslegions :

it's probably trying to scan for the devices

Customer:

I see only the 100GB disk that's in the laptop

Customer:

I'm refreshing...

businesslegions :

ok

Customer:

ah, the Samsung didn't spin up when I unplugged/replugged the USB. I'll power it down, then back up...

businesslegions :

ok

Customer:

spins up, no clicks, kerchunks a bit,

Customer:

refreshing...

Customer:

crap, didn't find it

businesslegions :

oh the kerchunks is not a good

businesslegions :

sign

businesslegions :

that means there is a problem with the plates

businesslegions :

it has trouble reading the sectors on the plats

Customer:

well, it doesn't sound completely out of the ordinary, but yes, about 3 volleys... perhaps kerchunk is too strong...

Customer:

added another external USB drive, just to confirm Gparted is picking them up...

businesslegions :

ok

Customer:

well, Gparted didn't pick that one up either, after I clicked "refresh" under the "Gparted" menu....??

businesslegions :

really?

businesslegions :

Gparted picks up any type of drive

businesslegions :

you're connecting it via USB?

businesslegions :

try restarting with the USB cable connected as well

Customer:

whoa, ok, hold on, I'm just looking at the main screen. Over on the right, there is a dropdown menu. Ah, it lists the USB stick, the Good USB drive, the laptop disk, but not the Samsung. Dang

Customer:

any options?

businesslegions :

yeah physical hard drive issue with samsung

businesslegions :

you can't really repair it

Customer:

rebooted Samsung again, it sounds as if it's scanning, then nothing but the sound of just a spinning disk.

businesslegions :

yes i encountered this problem myself a few times

businesslegions :

you can't do much in this situation

businesslegions :

unless you realign the plates

businesslegions :

only data recovery centres have the equipment to do this

businesslegions :

that's why they charge so much

Customer:

have one to recommend?

Customer:

wait, hold on, Gparted found it

businesslegions :

it took a while though

Customer:

well, I had it backedup on backblaze, but left it unhooded more than a month. Pretty sure they can't get it. Don't feel super happy at the moment

Customer:

how much time? month, two?

Customer:

sorry, unhooked, not unhooded

businesslegions :

what do you mean how much time

Customer:

you said it took a while

businesslegions :

gparted found it ---- took a while

Customer:

ahhhhh, I follow

businesslegions :

but now can gparted see the contents?

Customer:

It was after I rebooted the Samsung, then it found it fairly quick.

Customer:

should it list a directory?

Customer:

it's only showing a Label

businesslegions :

does it show the size of the disk?

Customer:

I'm not clicking around much...

Customer:

yes, it is correct. Dang, the Samsung just spun down (no activity)

businesslegions :

umm definately a problem with the hard drive

Customer:

THere is a warning, unable to read the contents of this file system, says might be missing software package (ntfsprogs / ntfs-3g

businesslegions :

no that means it can't communicate with the samsung hard drive

businesslegions :

how old is the hard drive

businesslegions :

http://www.datacent.com/datarecovery/hdd/samsung

businesslegions :

or you can try to find a local company

Customer:

maybe 2 years, extremely little use. copied 2TB over when I got it, erased. Then loaded the 1TB on it now. Then backed it up to the cloud. Otherwise, very very little use.

Customer:

bummer

businesslegions :

at least you have something from backblaze

businesslegions :

some people lose everything because they don't even think of backing up to the cloud

businesslegions :

sorry is there any other questions?

Customer:

NO! or I wouldn't be here. I'm screwed! Backblaze wants an external drive hooked up every month. I waited maybe a few days past that. It's gone

Customer:

Thank you though. So, Datacent.com is your recommended recovery center?

Customer:

Check, alrighty, I guess that's where I'm at....

Customer:

Just to be certain, you can tell that Gparted confirmed it is a hardware issue, right?

Customer:

thank you for your time

Customer:

I'm trying to save this, and leave a review...

businesslegions :

yes thats my recommendation

businesslegions :

you need to click on the smiley faces to rate

Customer:

Very good, have a good day!

Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience: 10+ years of experience as an IT Consultant.
Marco and 9 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Hello again,

I was able to recover all of my data from Backblaze. After one month, if I haven't connected the external drive, they assume it's gone and don't back it up anymore. However, the data is still there for an additional month, so I was able to go "back in time" to retrieve it. I had toggled the wrong time scale on their site (duh), once resolved, it was all there.
Took them about 2 days to back up the data and fedex it to me.
190 delivered. On a newish toshiba external drive.

Can't complain, especially compared to recovery!

Thanks again for your help,

Best regards,
John

Expert:  Marco replied 1 year ago.
No problems. Glad to hear there was a backup copy.

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