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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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I Have just purchased and downloaded Roxio Creator NXT. But

Resolved Question:

I Have just purchased and downloaded Roxio Creator NXT. But when I go into Make a DVD Slideshow Of My Photo prints I have saved the photo's will not open when I click on the folder. They transfer to the Roxio add photo section but will not display the photo's for me to continue and add music too. Can you help me. Roy Parsons.XXX@XXXXXX.XXX
Submitted: 12 months ago.
Category: Computer
Expert:  Marco replied 12 months ago.

businesslegions :

Hi there,

businesslegions :

My name is XXXXX XXXXX I'll be assisting you with this issue.

businesslegions :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

businesslegions :

When you select Add Photos

businesslegions :

hi

businesslegions :

did you receive my previous message?

businesslegions :

When you add photos, can you try to select 1 jpg image

Customer:

Hi I'm Roy, I hope you can help me with my problem with Roxio Creator NXT. Can i Do That in Roxio

businesslegions :

yes when you click on Create Slideshow

Customer:

Many thanks for your help I will Give it a go.

businesslegions :

I can wait for you here

businesslegions :

whilst you test it

businesslegions :

just make sure you select Add Photos

Customer:

OK.

businesslegions :

how did you go?

Customer:

I clicked on photo but it reads PNG Image I can't change them to JPG

businesslegions :

ok since it's png

businesslegions :

it needs to be converted to jpg

businesslegions :

You can use this website to do the conversion : http://www.convertmyimage.com/

businesslegions :

at the bottom you will see the Browse

Customer:

The photo's are in PNG Image I've tried to change to JPG as suggested but will not happen in add photos.

businesslegions :

how did you change it to jpg?

Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience: 10+ years of experience as an IT Consultant.
Marco and 5 other Computer Specialists are ready to help you
Customer: replied 11 months ago.

I didn't have to. In Add Photo's the bottom bar had a Line which said "All formates, which included PNG, and this is working fine Many Thanks ROY.

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