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Marco
Marco, IT Consultant
Category: Computer
Satisfied Customers: 688
Experience:  10+ years of experience as an IT Consultant.
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Hi I cannot get Microsoft Active Sync to recognise an Intermec

This answer was rated:

Hi
I cannot get Microsoft Active Sync to recognise an Intermec CK3. Tried on two different PCs but no recognition of device. It used to work so maybe it is a setting in the CK3

businesslegions :

Hi there,

businesslegions :

How are you connecting the CK3 to your PC's?

businesslegions :

are you using the AD20 dock or just the USB to mini-USB cable?

Customer:

Using a doc connected to a USB cable

businesslegions :

have you tried to not use the dock and directly connect the usb to the ck3?

Customer:

Ck3 has a wierd connector that I do not have a cable to directly connect to a USB port

businesslegions :

I see

businesslegions :

it's possible there may be an issue with the dock

businesslegions :

the only thing to do is to reset the CK3

businesslegions :

to factory default

businesslegions :

have you tried that?

Customer:

Rechecked the dock and cables and believe the power cable may be faulty. Reset the power to it and it has now connected. Thanks for your help

businesslegions :

no problems

businesslegions :

that was an easy one :)

businesslegions :

if you can take a minute to rate my services that will be great

businesslegions :

bonuses are much appreciated

businesslegions :

and have a nice day

Customer:

For you maybe. I do not have much hair left. What do I do to finalise the call. Is it just save and exit an click a smiley face. Never used this before

businesslegions :

click on the smiley faces

businesslegions :

5 is excellent

Marco and 3 other Computer Specialists are ready to help you

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