For Online Computer Support, Ask a Computer Technician
Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
When are you seeing the message?
There are some steps we can take to determine if the battery is causing the issue or if it is something else.
as soon as the computer it up and running, it appears at the bottom right corner where the speaker, wifi, date and time show.
Ok. Is this the computer you are on now?
Ok. Then please bookmark this page so you can get back to it. What I am going to ask you to do will require restarting the computer.
I will give you the steps, and then you can try it and let me know the results.
All you will be doing really is testing the computer without the battery... but before that making sure that there is no power still in the computer.
So, after I give you the steps, please shut down the computer.
Then remove the battery and remove power from the computer.
Press and hold the power button for 20 seconds.
ok, do I need to bookmark it now?
Then reconnect the power, but do not re-insert the battery, and then power up with ac power.
So, power down, unplug and remove battery, press power for 20 seconds, then turn on without battery.
I can not see what you are typing, my box is too small how do I make it bigger?
You can either maximize the window with the box in the upper right...
or use the scroll bar to scroll.
Also, double clicking on the top of the window should maximize.
When I scroll it cuts off the letters
Is it full screen?
If you press CTRL and - it will make it smaller.
Yes, I have it on full screen. My typing box is big but your reply box is small.
You can try refreshing the page with F5. Can you at least read my instructions?
I can only see part of your instructions
Is your browser zoomed in to a high degree?
Ok I think I have your instructions. Turn off the computer, remove the battery, plug it back in and reboot without the battery. is that correct?
Turn off, remove battery and power, hold power button for 20 sec, then boot without battery
Ok im doing it now. be back in a moment.
Ok im back.
Now, if you haven't already, you probably know the next step.
Which is popping the battery in
With it on.
Ok did that, now it says plugged in and not charging.
Does it appear to be full?
No, when it is full it is filled wit green, tere isnt anything in it.
And the power adapter is still plugged in?
Ok... so it is the battery - how long have you had it?
The reason we went through those steps was to make sure it could at least see the battery being connected.
I just bought it from someone, on the bottom it says 09/27/2009. The battery was fine yesterday. Would it go bad without any warning?
Yes, it would appear to.... but they go bad over time. All rechargeable batteries do. And with it being four years old, it's due for a new battery anyway.
They are not expensive.
But yes... it would appear to fail at once. Although if you had it for a long time, you might notice the life of the battery slowly get shorter.
Do you know the model number?
for example LT31, LT3100, etc
Im getting it
Ok, thank you... that's what I need.
This will give you much better battery life than you would have had if it had not failed yet.
New 6 Cells Battery for Gateway LT31 LT3100 LT3103u UM09A73 UM09B7D UM09A31
That is a good price for this battery.
You don't have to buy it there, but that's the battery you need.
Okay, thank you for all of your help.
You're welcome. If you need anything else, you can always come back to this page and ask.
Please remember to rate my level of service with the icons.
Okay, I will.
Thank you! Have a great day.
You do the same.