Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.
How old is the laptop?
Also, what is the make and model?
Let me know when ready to chat.
2 years old...gateway nv55c
Thanks, XXXXX XXXXX hold the power button till it completely shuts down.
it is already shut down
i can't turn it back on
ok please remove the battery and mains
no problem, remove the battery and mains
i don't understand
Remove the battery from the laptop
If you don't know how, let me know
now press and hold the power button for around 20 seconds
now without battery, connect the laptop to ac mains
press the power button once and let me know what happens
Is it completely dead or some activity?
Disconnect from mains
and put the battery back
connect back to mains and try switching it on
yellow light flashed but did not turn on laptop
Is it under warranty?
The motherboard is bad
That is why the laptop getting no power at all
i will return to seller
You should get it replaced for free as the device is under warranty
Yes or you can contact the maker
Usually warranty is provided by them
You're most welcome.
Happy to help
yes, you can rate me below for the help. If you are happy with my assitance.
Thank you and have a great day
Bye and take care