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Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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MY LAPTOP WILL NOT TURN ON....YELLOW LIGHT ON THE BOTTOM LEFT

This answer was rated:

MY LAPTOP WILL NOT TURN ON....YELLOW LIGHT ON THE BOTTOM LEFT FLASHES A FEW TIMES AND NOTHING HAPPENS

Tech Specialist :

Hi Welcome to JustAnswer.com I am Tech Specialist and today, I will be trying my best to solve your issue.

Tech Specialist :

How old is the laptop?

Tech Specialist :

Also, what is the make and model?

Tech Specialist :

Let me know when ready to chat.

Customer:

2 years old...gateway nv55c

Tech Specialist :

Thanks, XXXXX XXXXX hold the power button till it completely shuts down.

Customer:

it is already shut down

Customer:

i can't turn it back on

Tech Specialist :

ok please remove the battery and mains

Tech Specialist :

no problem, remove the battery and mains

Customer:

i don't understand

Tech Specialist :

Remove the battery from the laptop

Tech Specialist :

If you don't know how, let me know

Customer:

done

Tech Specialist :

thanks

Tech Specialist :

now press and hold the power button for around 20 seconds

Customer:

done

Tech Specialist :

now without battery, connect the laptop to ac mains

Customer:

done

Tech Specialist :

press the power button once and let me know what happens

Customer:

nothing happened

Tech Specialist :

Is it completely dead or some activity?

Customer:

completely dead

Tech Specialist :

Disconnect from mains

Tech Specialist :

and put the battery back

Customer:

done

Tech Specialist :

connect back to mains and try switching it on

Customer:

yellow light flashed but did not turn on laptop

Tech Specialist :

Sad

Tech Specialist :

Is it under warranty?

Customer:

yes

Tech Specialist :

Great

Tech Specialist :

The motherboard is bad

Tech Specialist :

That is why the laptop getting no power at all

Customer:

i will return to seller

Tech Specialist :

You should get it replaced for free as the device is under warranty

Customer:

ok

Tech Specialist :

Yes or you can contact the maker

Tech Specialist :

Usually warranty is provided by them

Customer:

thanx

Tech Specialist :

You're most welcome.

Tech Specialist :

Happy to help

Customer:

done?

Tech Specialist :

yes, you can rate me below for the help. If you are happy with my assitance.

Tech Specialist :

Thank you and have a great day

Customer:

bye

Tech Specialist :

Bye and take care

Ansh P. and other Computer Specialists are ready to help you