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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 3962
Experience:  Certified Computer expert with over 10 years experience.
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when typing my mouse jumps around and starts typing somewhere

Resolved Question:

when typing my mouse jumps around and starts typing somewhere else or the page will scroll down
Submitted: 1 year ago.
Category: Computer
Expert:  Chris L. replied 1 year ago.
Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble.

Are you using a laptop computer when this happens?

Please let me know so I can further assist.

Thank You
-Chris
Customer: replied 1 year ago.


yes laptop


 

Expert:  Chris L. replied 1 year ago.
Thank you.

This issue is usually caused by the laptops touch pad.

Some models have a very sensitive touch pad so when you type it picks up on your hands and causes the cursor to jump around.

Not to worry though, I am going to give you an excellent free utility that will correct the problem.

Just go to the following link and click the blue downloads section link to start the download. Install the utility and it should correct the issue. Here is the link:
http://code.google.com/p/touchfreeze/downloads/list

Once you get to the page click on the link that says TouchFreeze-1.1.0.msi to start your download.

Make sure after you download it you allow it to run so you can install it. You may need to double click on the TouchFreeze-1.1.0.msi file to start installation.

Once it is installed it will solve the problem of the jumping cursor by automatically disabling the touchpad as you type.

If you need further help please do not hesitate to reply back and let me know.

Thank You
-Chris
Customer: replied 1 year ago.


My laptop has a backlight on the keyboard. it is not working

Expert:  Chris L. replied 1 year ago.
Did you install the program?
Customer: replied 1 year ago.


I do not know

Expert:  Chris L. replied 1 year ago.
Ok my guess is that you did not. Do you know how to download and install programs?

Would you like me to connect to your computer and do it for you?
Customer: replied 1 year ago.

I know how but if you want to u can

Expert:  Chris L. replied 1 year ago.
Ok I am thinking it was not installed correctly because it should have stopped that mouse from jumping.

I can install it for you and see if anything else is wrong.

Please click on the link below and choose agree. Next you will need to download and run the connection utility. Make sure if anything pops up asking you to allow or run you choose to do so.

http://166.78.231.170:8040/?Session=c3e0e6d5-0fb7-4cde-bcc2-982833828b7b

.
Customer: replied 1 year ago.


ok fix the backlight problem please

Expert:  Chris L. replied 1 year ago.
Please rate my service.

Thank you,
Chris
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 3962
Experience: Certified Computer expert with over 10 years experience.
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