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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14699
Experience:  Over 10 years of professional experience.
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I am having difficulty with Outlook. It will send but it will

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I am having difficulty with Outlook. It will send but it will not receive email. I have completed cleaned out the system reducing my In Box to less than 1000 message and 41 draft emails. The junk, sent and deleted items boxes have also been deleted. Please advise and thank you for your help.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?




Customer: replied 3 years ago.

my business name comes after my @ sign and goDaddy is my URL provider.



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

sure. just tell me what to do please



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=db6013e9-764d-4239-97fb-835f66939723


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=db6013e9-764d-4239-97fb-835f66939723



Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?



Thank you.

All is working now.

Jason Jones and 7 other Computer Specialists are ready to help you