How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36462
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

I want a preview picture of movie content in my video folder,not

This answer was rated:

I want a preview picture of movie content in my video folder,not the music icon.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. When did this issue first occur?

Can we do a screen sharing session, so I can chat with you and help you directly?

Please let me know. Thank you
Customer: replied 3 years ago.


yesterday

If you'd like to try, please click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, then check.

If it does not work, or if you'd like to, we do a screen sharing session, so I can chat with you and help you directly.

Please click on the Reply to Expert tab below, and reply back to me, so I can help further as needed. Thank you very much.
Customer: replied 3 years ago.


I can't restor to date before


lets do it in screen sharing

Sorry about that. Please click on the website below and allow the ScreenConnect sharing remote program to run:

http://166.78.231.170:8040/?Session=c51f5b64-aa87-45ca-98a6-433ace6b4382

Thank you
Customer: replied 3 years ago.


did it

Thank you; I will chat with you in a minute.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

http://www.justanswer.com/computer/expert-itstuff/
Viet - Computer Tech and 4 other Computer Specialists are ready to help you