No problem. I'm waiting.
Ok you will need to turn the computer off before doing this step keep in mind this will restore the machine to like it was just bought a moment ago and you can help her set it up the way she wants it.
To reinstall Windows and all pre-installed software and drivers:1. Turn on your computer, then press Alt+F10 during startup. GatewayRecovery Management opens.2. Click on Restore system from factory default.Caution: Continuing the process will erase all files on your harddrive.3. Click on Next. Your hard drive's original, factory-loaded contents arerecovered. This process will take several minutes.
Please let me know what happens I will be here all day.
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I am not seeing "Restore System from Factory Default." It just goes to the main screen, showing the time and date. And, Yes, I did press Alt and F10 when it was starting up.
Okay, I'll try again.
Do I contact Gateway at gateway.com to order the recovery disks? Or do I call them?
First you can contact them via chat at this link: http://gateway-us.custhelp.com/app/chat/pre_chat_launch
Here is the phone number information for them to arrange to get this software sent to you.
Retail U.S. (English and Spanish) Service and support for Gateway products purchased in the United States from a vendor other than Gateway(NNN) NNN-NNNNbr/> Retail Canada (English and French) Service and support for Gateway products purchased in Canada from a vendor other than Gateway(NNN) NNN-NNNNbr/> Direct Service and support for Gateway products purchased directly from Gateway(NNN) NNN-NNNNbr/> InternationalInternational technical support(NNN) NNN-NNNN/p>