How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James Your Own Question

James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15512
Experience:  20 years of experience building, fixing and servicing PCs and operating systems.
Type Your Computer Question Here...
James is online now
A new question is answered every 9 seconds

my computer is spaming

Resolved Question:

my computer is spaming
Submitted: 1 year ago.
Category: Computer
Expert:  James replied 1 year ago.
Hi, my name is James.

Can you please tell me a bit more about what's going on?


I'll do my best to help.

J.
Customer: replied 1 year ago.

I am receiving 100 mail a day saying "undelivery email" surch as this one


it looks like my above business email address is sending spams "XXXXX@XXXXXX.XXX"


 




Your message did not reach some or all of the intended recipients.



Sent: Thu, 25 Jul 2013 06:50:20 +0100


Subject: Unrivaled biotic tabs ameliorating sexual health. Unleash yourself tonight!



The following recipient(s) could not be reached:



XXXXX@XXXXXX.XXX


Error Type: SMTP


Remote server (54.245.246.71) issued an error.


hMailServer sent: MAIL FROM:<XXXXX@XXXXXX.XXX>


Remote server replied: 550 5.7.1 Your email address has been blocked due to complaints. See http://endsp.am/12yWWds



XXXXX@XXXXXX.XXX


Error Type: SMTP


Remote

Expert:  James replied 1 year ago.
Hi,

Please tell me the following:

1. Who is your email provider?
2. Are you still able to access your email account using your current password?
3. Go into your sent items folder - do you see those emails that were sent out (emails that you didn't send)?

Thanks,

J.
Customer: replied 1 year ago.

provider is: mysitehosted.com


i am using outlook and i still have access to my email


when looking in my sent email I can see only the email I have sent

Expert:  James replied 1 year ago.
Thank you.
Based on the information you provided, It is unlikely that someone hacked into your account, or that your computer is actually sending spam.
What really happened is that a spammer used your email address in his spam software, and it sent out emails (spams) with your email as the "FROM" address. Spammers often use this technique to circumvent anti-spam software. Since they didn't really get into your account, but rather "borrowed" your address, we have no control over this. The good news is that their spam software goes through email addresses quickly, so you can expect this to stop within a week or so.

The error messages you are getting are because their spam software is sending emails to (among others) discontinued, terminated or erronous addresses. Your email address is faked as the "sender", so the NDRs (None Delivery Reports) are sent to you.

This also explains why AVG found nothing - there is nothing wrong with your computer. It is simply some guy in (usually) eastern Europe temporarily using your address as the sender.

Again - there is nothing to worry about, this happens to many people, and will stop on its own.

I hope this makes sense

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 1 year ago.

thank you but it is polluting my work and i may miss out some good email in the middle of this crap..also i am affraid that some internet provider identify my adress as a spammer and stop accepting my email and therefore my business will go down?

Expert:  James replied 1 year ago.
Hi,

Non-delivery reports are "special", no provier will flag you for getting them, and there is no chance your email will be shut down or hampered in any way.

As for the pullution, I agree it is annoying!

If you are using Outlook, you can simply create a rule for auto-deleting messages with the subject "Undeliverable".

My concern is that you may miss out on NDRs for emails you DID send, so I don't know if you want to to this.

This issue will resolve itself within a few days, though I agree it is very frustrating!

I hope this helps!

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 1 year ago.

one more question


 


my staff are using this email all the time;


could this come from illegal website they have been visiting or answering wrong email they received?

Expert:  James replied 1 year ago.
No - that's not possible, however this is exactly how your email gets to spammers.
It happens when people are not careful with their email addresses, and use them to register at dubious sites.
Spammers use such sites to create massive lists of emails, and then use those emails in their spam activities.


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15512
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
James and 8 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.