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Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1691
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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how do you reset your username and password, our computer is

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how do you reset your username and password, our computer is locked and we can't remember the user name and password?? Help.

Dan :



Hello and thank you for your question, I would be happy to help you today. Are you the only that logs into this computer using this user name?

Customer:

yes

Dan :

Do you have the Windows XP installation CD?

Customer:

no, I can't find it..

Customer:

it was a 2002 Windows XP version

Dan :

So when you press ctrl+alt+del, what is in the username box?

Customer:

so, I just got in by restarting in safe mode, guess I answered my own question. sorry for taking your time.

Dan :

Okay. That doesn't sound like a password XXXXX?

Customer:

I don't think it was... I believe my account was locked and I didn't know the username nor the password. I was able to restart in safe mode to access the administrator account and change my information, not sure what the true problem was but now I was able to get in.

Dan :

Okay, as long as you were able to get in that is the main thing. You might want to consider making a password XXXXX disc just in case this ever happens again.

Customer:

I will. thank you.

Dan :

Have a good night and please come back and see us if you ever need further assistance.


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Wikipedia: Western Oregon University (WOU) is a public liberal arts college located in Monmouth, Oregon, United States.

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