Thanks, Erik! He just dropped by my office and everything you suggested was correct. Bear with me since I'm not an iPhone user and our company just made a change from Blackberry so I'm ashamed to say this is "new" technology for me to support. His frustration is when he wants to just call "Larry," Larry isn't there at all. But when he taps groups, selects the list and does a search, Larry is there. This tells me I correctly added the inforation in the EMC. But i think his concern is valid that he shouldn't have to go through so many steps to find a contact. Most other users here are a LOT less educated than he and would never find this contact. What can i do, if anything, to make this a one-step process? Thanks again!