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RobertFR
RobertFR, Computer Repairer
Category: Computer
Satisfied Customers: 35
Experience:  I have worked in IT Quality Engineering for 20+ years and build and fix computers (desktops/laptops) in my spare time.
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find my original user name and original email

This answer was rated:

can you help me find my origianl user name and original email address. I'm 83 and can't possibly remember back years ago when I rec'd Family Tree as a gift.


Where is my answer?  If you can't find it, how do I get my money back?


RobertFR :

Hi, my name is XXXXX XXXXX I will be helping you with your question. I am in the USA, east coast, but I will adjust my online time to your convenience.

RobertFR :

Is the exact name of the software "Family Tree" or "Family Tree Maker"?

Customer:

what do I do now?

Customer:

family tree maker

Customer:

are you still there

Customer:

hello

RobertFR :

yes, I found a number you can call for current support help. Or I can call them and explain your situation

RobertFR :

to see if they can help you.

Customer:

you call please and if they can help, give me their phone number.

RobertFR :

Do you think it was less than 10 years ago that you received it?

Customer:

no, probably before that

RobertFR :

ok. Is there anything that tells you what the version of the software is?

Customer:

I don't want a monthly charge of 38 dollars. I assume I will only pay that amount once for this visit. Please advise before we disconnect from each other. What do you mean by version of the software. I havea disc that says Installation Program and Family Finder Index., Volume 1: A-K

Customer:

the version on the disck says Version 4.0

Customer:

sorry about typos

Customer:

around the disc in small print is the following"

RobertFR :

ok, I just called the support number and they can help you.

RobertFR :

They said they should be able to track it down by your real name, not your username, if you definitely have an account.

Customer:

so what do I so now. How do I reach them?

RobertFR :

The number is XXXXX

Customer:

you are great. I will contact them. Can you adv ise me if I am able to just pay for this visit or do I get stuck with a monthly fee?

RobertFR :

It will say Ancestry.com, but you would press 2 and then 1 to get to a representative that can help you.

RobertFR :

They were very nice and should be able to find the information you need.

Customer:

how will I be billed for our visit today

RobertFR :

I am not sure about how the fees work for this service. I think you can just pay for this visit. Is there anything else you need?

Customer:

thanks a lot. You have been very helpful and get an excellent from me.

RobertFR :

I think you deposit is all you pay unless you signed up for a subscription.

Customer:

goodbye

RobertFR and 7 other Computer Specialists are ready to help you
I hope you were able to use the Family Tree Maker software. Need help with anything else?
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Thanks.

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