I have gotten several phone calls purportedly from "Microsoft Certified Engineer Department" also called "IRED" company. They state that Microsoft contacted them and told them that my computer has a a "90% full error report level" and I "might have big problems and many computer files corrupted and that could lead to my computer crashing in 2 months." Also they say "you cannot fix it yourself." The employee told me "your computer will crash in 2 months if you don't allow me to help you." He suggested that I allow him to "get into the error report file on your computer so he could clean up this problem."Needless to say, I did not allow this to happen! That man, as well as the man who called this Monday morning (from his voice and accent worse than "Mike" had on Friday, I knew he was a different employee) are Asian Indians with heavy accents and very poor English. The man who called me today,"Mike," gave me almost the same information. When I told him of "XXX XXX" from IRED's call last Friday, he said, "Oh that man gave you the wrong information...your computer won't crash; just your files will be corrupted. And XXX XXX is no longer with the company...he was fired." Today's caller, "Mike," asked what anti-virus program I was using. Figuring that this would not be revealing much info, I told him we've been using Trend-Micro Anti-virus security software for several years. He said "that program is NOT protecting you...you have over 1,745 error reports. That means your computer has serious problems." He said I should be using "Microsoft Silver Light Security." (I checked that out online: it's for software engineers, NOT for ordinary computer users.) (Also: IRED is software that "captures hand movements on a computer." Just what I DO NOT NEED if I am to keep my computer safe. Isn't that how identity thieves actually GET INTO YOUR COMPUTER AND STEAL YOUR IDENTITY?) When my husband and I checked this morning online for IRED, etc., our anti-viral program said all the websites suggested for our searches were "not safe." (I was using Safari as a browser.) When I switched to Firefox as a browser, I was allowed to use those same URLs and get some info on IRED, AMX, etc. The first "engineer" said his office is located at 140 Broadway, New York. Couldn't find it using YP (yellow pages) website. The "engineer" I spoke with today also said his company was at 140 Broadway, but it is in Brooklyn, New York. The phone number from which both of them called answers with a message, "We're sorry, your call cannot be completed as dialed. Please check the number and try again." However, the "direct line" is the same for both callers: 1-XXX-XXX-XXXX. At least that is a legitimate number??? This is probably too much information and yet not really enough for anyone out there to help us. So, our question is: If you see a message of "send error report" or "don't send report" when you have a small problem during a computer session, is it best NOT to send the report? And do these reports actually add up? And, most important of all: can this "error report level" be dangerous to your computer's function and to your data's safety? And why have we never read of this in all the years we've been using Microsoft Windows if it's so damned important!! We would appreciate any help you can give us.